2021 DPSS Annual Report_FINAL

Annual Report 2020/2021

TOP Planning SETS VISION AND COURSE FOR THREE YEARS AHEAD

Jennifer Claar Managing Director

2022-2025 Becoming a World Class Learning Organization The 2022-2025 plan aligns with County of Riverside’s long-term vision of providing excellent service, training an engaged workforce and being a partner of choice. Our department’s new plan establishes three strategic imperatives that are reinforced by data-informed decision making and a strengths-based culture. “He who fails to plan, plans to fail.” This is a simple adage, but the sentiment serves as a guiding principle at DPSS. During the global pandemic, staff workgroups finalized the framework of a new three-year strategic plan for the department. Our vision behind the 2022-2025 Strategic Plan is for public and nonprofit partners, businesses, and faith communities to work seamlessly together to improve the equity and well-being of children, families, older adults, and people with disabilities in Riverside County. Our strategic plan is backed by a deep commitment to continuous quality improvement and a focus on growing and strengthening a workforce that is equipped to support a record-setting investment into human services. These services include assistance for children with complex needs and families in crisis, expansion of intensive case management services for the aging, and enhanced job training and tools for self-sufficiency customers.

CUSTOMER SERVICE PARTNERSHIPS

OPERATIONAL EXCELLENCE

WORKFORCE DEVELOPMENT

Exceed customers’ expectations and meet their complex needs through coordinated services, focusing initially on creating seamless processes, efficiencies, and communications within the department. New metrics and projects will be identified in the strategic plan to advance this initiative.

Strengthen and stabilize individuals and families

Build a learning organization with a high performing and engaged workforce focused on customer- centered outcomes. We are working with internal and external stakeholders to strengthen our workforce through robust training and engagement. We’re also focusing on recruitment and retention of a diverse culturally competent team that is prepared to support the needs of our customers.

through timely, quality, and efficient delivery of programs and services. Communications and tools are being rolled out within the department to help teams and programs collect reliable data to be used as an asset in decision making and to assess performance and areas of correction that might be needed.

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