2021 DPSS Annual Report Online_FINAL

Annual Report 2020/2021

Administrative Services

Marianna Sarmiento Assistant Director, Administrative Services

Whether the Administrative Services teams are writing contracts to expand resources for children and adults, setting up shelters during a disaster, or helping asylum seekers find refuge, the needs of our customers and communities are at the heart of everything we do.

Building in a Challenging Year

Units in Administrative Services strengthened the department’s internal and external services by focusing on collaboration and meeting the needs of staff and customers despite unprecedented and sometimes unforeseen challenges. ■ Technology teams delivered hardware to thousands of teleworking staff, while new resources, handbooks and training tools were developed and shared to support a new work environment. ■ A telework coordinator was appointed to work with six division-level coordinators to align resources and ensure productivity and service remain at the forefront.

■ Working behind the scenes, the Contracts team processed more than 600 contracts totaling $62 million, while bringing new electronic systems online to enhance efficiency and timeliness. ■ The Mass Care unit trained 333 shelter workers to respond to communities in crisis, and the team is working with school districts and other civic partners to expand training programs. No matter what we’re doing — helping asylum seekers find refuge or delivering a new laptop to a teleworker in the field, the teams in Administrative Services support the framework that quality customer service is built upon.

Special Investigations Unit

Assurance & Review Services Unit

■ Provided 44 child support transports for Children’s Services ■ Completed 3,087 child placement backgrounds for Children’s Services ■ Completed 823 child safety backgrounds for Children’s Services

Responded through mass care and shelter for the following recent events:

■ El Dorado Fire ■ Apple Fire ■ Snow Fire ■ Lake Fire

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