2021 DPSS Annual Report Online_FINAL

Annual Report 2020/2021

Administrative Services

Staff Development Continues During the Pandemic Staff Development Officer Patricia Manzo and other DPSS employees attended a strengths-based leadership development training led by Steven Beck of Steven Beck Consulting, LLC.

The Staff Development team quickly adapted to the pandemic environment, delivering virtual and hybrid training that helped employees stay engaged and connected to their mission through a variety of resources and activities. During this past year, Staff Development offered 1,500 training sessions to thousands of DPSS staff and developed initiatives to connect teleworkers to their workplace, colleagues, and customers. The training and development programs are designed to increase

staff competency, make programs more effective, and assure that our customers receive quality services. Staff Development continues to evaluate staff needs and best practices to expand and enhance training opportunities. Responsible for imparting knowledge and skills to staff, Staff Development provides induction, in-service, and mandated training based on Federal, State, and County regulations, and helps foster a strengths-based learning atmosphere.

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