2021 DPSS Annual Report Online_FINAL

Annual Report 2020/2021

DPSS Annual Action Plan: 2020-2021

The Annual Action Plan supports our commitment to accountability and advancing the goals of Operational Excellence, Workforce Development, and Customer Service Partnerships. The plan includes steps for establishing/maintaining processes, building capacity, and using data as a strategic asset to inform continuous quality improvement and promote best outcomes. Here are some key 2020-2021 highlights by objective:

Operational Excellence Workforce Development 56 Customer Service Partnerships 57 54

Operational Excellence

Adults, Children’s, and Self-Sufficiency reduced or eliminated backlogs and implemented procedures to sustain improvements. The divisions continue to monitor data to ensure targets are maintained. MEET SERVICE STANDARDS FOR SAFETY ASSESSMENT AND ELIGIBILITY DETERMINATION

COMPLETE PERFORMANCE DASHBOARDS TO TRACK

PROGRESS AND IDENTIFY AREAS FOR TARGETED IMPROVEMENT

The Executive Dashboard was developed to provide current updates on strategic priorities. Adults, Children’s, and Self-Sufficiency developed dashboards to track performance indicators and program data.

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