2025 First Responders Summit Resource Guide

Public Authority 12125 Day Street, Suite S-101 Moreno Valley, CA 92557

Adult Services Division

Tel: 1-888-960-4477 Executive Director: David Dai

Riverside County Public Authority PURPOSE The Public Authority (PA) assists recipients of In-Home Supportive Services (IHSS) by maintaining a registry of eligible in-home caregivers who may be dispatched when needed to promote safety, well-being, and an enhanced quality of life. Support and training are provided to all IHSS caregivers. CURRENT INITIATIVES FY 2024/2025 Caregiver Matching & Home Visits: During FY 2024/2025, the Public Authority (PA) Registry team conducted approximately 1,086 home visits to IHSS recipients without an identified or available caregiver to assess their needs and provide direct support. In total, the PA successfully matched 2,842 recipients with qualified IHSS Registry caregivers—through home visits and other referral methods—helping ensure continuity of care and promote recipient safety. Continuous Caregiver Recruitment: The PA implemented continuous recruitment efforts across the county to address 5,744 referrals during the reporting period. These efforts resulted in the addition of 2,561 new caregivers to the Registry. The PA employs an enhanced screening process to ensure only the most eligible caregivers are referred to IHSS recipients for potential hire. IHSS Caregiver Back-Up System (BUS) and PACC Heavy Cleaning: The IHSS Caregiver Back-Up System (BUS) provided immediate or 24-hour stabilization support to more than 56 elderly and disabled individuals assessed to be at risk due to caregiver absence or critical safety concerns. In August 2024, the PA launched the Public Authority Cleaning and Care (PACC) program, delivering intensive cleaning services to 31 IHSS recipients living in hoarding conditions or otherwise unsanitary environments. Caregivers participating in BUS and PACC received a wage supplement of up to $5.00 per hour, funded through contracted health plans, in recognition of the specialized and urgent nature of their work. Caregiver Support: Verification of Employment (VOE) was prepared for 4,894 caregivers to assist them in acquiring personal loans or other public benefits. Outreach and Education: The PA Training and Recruitment Team (TRT) collaborated with various community partners to coordinate 156 training sessions, attended by 1,951 caregivers. TRT also engaged in 175 outreach events across the county, resulting in 1,205 prospective caregivers participating in application workshops or expressing interest in joining the Registry. TRT conducted 10 dedicated outreach engagements to reach underserved populations in the City of Blythe. Countywide Orientations: The PA coordinated and facilitated 111 orientation events (3 to 4 sessions per event) to support and expedite new caregiver enrollments. In total, 15,836 new IHSS caregivers successfully met all enrollment requirements after attending In-Person Orientation. Dispatch Hotline: The PA Dispatch Hotline offers direct-to-public access to request caregiving assistance. During FY 24/25, the dispatch hotline received a monthly average of 3,739 calls (FY total 44,869) with an average answer rate of 95%.

PUBLIC AUTHORITY FACTS - FY 2024/2025

 Riverside County

serves approximately 59,203 IHSS recipients every month.

 More than 53,767

caregivers were paid to assist IHSS recipients to allow them to remain safely in their homes;

4,232 were Public Authority Registry caregivers.

 In-home caregivers are paid $18.50 per hour to assist IHSS recipients, making the program one of the largest public employment programs in the county.

 The IHSS Income & Employment Unit

provided an average of 408 verifications each month to help facilitate caregivers’ personal loans, purchases, and other public benefits.

 89% of individuals who responded to

PA Customer Service Surveys rated their experience as favorable.

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