CQI Newsletter July 2024

DPSS CQI News

Continuous quality Improvement A new craze of design that is not only visually appealing but testing the skills of the mind. DPSS Strategic Plan How mixed media is turning to collage as a new trend for exciting pieces of work using recycled materials. Lean six sigma training Book your tickets for Art fest to see the best artists center staged sharing their expertise.

ISSUE 1

SPAB - OSPM

July 2024

Continuous Quality Improvement To enhance our strategic agenda, the Office of Strategy & Project Management (OSPM) is the central hub for department-wide collaboration, data-driven

decision-making, and ongoing education. As Deputy Director of the Strategic Planning and Analytics Branch (SPAB), I work with our executive team and stakeholders to achieve Riverside County DPSS's strategic goals. SPAB's collaborative approach supports key initiatives across the Department.

Department Director, Charity Douglas, and divisional leadership team members recently introduced the department’s 5-year strategic plan to an all-staff meeting held on April 8th. As Charity Douglas highlighted, “I am thrilled to share our Strategic Plan, which outlines our journey ahead as we unveil our five-year priorities … We believe in the power of our dedicated department to bring about meaningful change in areas of practice and service.” Department Strategic Plan Update responsiveness. OSPM builds management capabilities by leading performance processes, overseeing consulting services, and promoting continuous process improvement. In FY 22/23, OSPM advanced continuous quality improvement by supporting Lean principles and training. SPAB ensures a unified response to strategic and operational challenges, benefiting divisions and stakeholders. It supports DPSS through: Project Management : Overseeing cross-functional projects. Strategic Planning : Setting goals, defining objectives, and establishing key performance indicators. Accountability Partnerships . Government Affairs : Streamlining legislative efforts and acting as a policy liaison. Research and Analysis : Conducting studies to inform decisions. Decision-Making : Using insights to drive the organization forward. This approach promotes continuous improvement, accountability, and

Quarterly Newsletter OSPM is tasked with operationalizing the department plan, using Lean tools and principles and will lead the charge in developing strategies, seamlessly integrating them into divisional processes, and testing and adapting our strategies to stay abreast of local and national trends. Lean relies on five core principles to drive continuous improvement, aiming to eradicate waste and amplify value. Employing a "Plan-Do-Check-Act" (PDCA) problem-solving framework, lean facilitates ongoing enhancement efforts.

SPAB -OSPM

July 2024

Continuous Quality Improvement Idea Submission Launch Survey revised: OSPM has launched a link within the Strategic Planning and Analytics Branch SharePoint site (https://www.surveymonkey.com/r/CQI_Submission_Form) for staff to submit ideas for Continuous Quality Improvement (CQI). Why Your Ideas Matter Your suggestions, whether minor tweaks or major overhauls, can improve efficiency, customer service, and our work environment. The best ideas often come from those involved in daily operations who understand the challenges and opportunities firsthand. How to Submit Your IdeasSubmit your suggestions via the CQI Idea Submission Form linked above. What Happens Next? Your idea will be reviewed by your divisional CQI Lead(s) for feasibility, impact, and implementation strategy. You may be contacted for further details. Our Commitment We are committed to an environment where every team member feels empowered to share ideas. Continuous Quality Improvement is a collaborative effort, and your input is invaluable. Together, we can create more effective processes and enhance service quality. Start Contributing Today Share your ideas, big or small. Your insights could unlock new success levels for our department and customers. We look forward to hearing from you and working together to drive continuous improvement. Thank you for your commitment to excellence and innovation. Let's make great things happen! This form allows you to contribute insights and ideas to enhance our department's processes and procedures, ensuring top-notch service for our customers.

Newsletter

SPAB - OSPM

July 2024

Meet the Office of Strategy & Project Management (OSPM)

Write an endearing paragraph. Create a hook to keep readers interested in the subject matter. A hook is an intriguing fact or detail that prompts the reader to want to learn more. To create visual interest try changing the font, size, weight, or color. End your paragraph with a conclusion that summarizes the main ideas and the point you want to get across.

Newsletter

Team Members

Rosa Guzman

Monica Hernandez Administrative Services Manager II

Jessica San Diego Administrative Services Analyst II Shannon Milliken Administrative Services Manager II

Lori Perry Administrative Services Manager II

Administrative Services Officer

Leah Sams

Robert Allspaw

Adriana Villegas

Government Affairs Officer

Sr Administrative Services Analyst

Sr Administrative Services Analyst

SPAB - OSPM

July 2024

Newsletter real process improvement projects to achieve financial and operational results. LSS Training Updates OSPM Administrative Officer, Rosa Guzman, led the charge on launching what is considered a kick-off start to a series of Lean trainings, by hosting the first Lean Six Sigma (LSS) Champion Sponsor Class, for which supervisors and above and any Coalition members are encouraged to register. Upcoming Lean courses are designed to improve a social services organization’s performance from the perspective of its customers, its leaders, and its employees. It will include Lean Six Sigma methodologies, the variability's nature, and how it adversely affects an enterprise’s processes, services, and relationships. It describes the roles and responsibilities of a Champion, Sponsor, Team Leader, and Team Member. Project prioritization, selection, chartering, execution, and benefit delivery are described in detail. Discussion will include how to develop project charters and excellence plans which serve as the starting point for sponsorship of

Departmentwide Training Kick-off The Office of Strategy and Project Management (OSPM) hosted the first kick-off training of our multi-division Champions and Sponsors Lean Six Sigma training (supervisors+) and presented by the DPSS CQI contractor, Adrian Technology Inc. (ATI). All divisions were represented. The training was tailored for DPSS, was relatable, and folks provided great feedback, engagement was great. Towards the end, additional feedback was collected to further tailor the training for DPSS .

SPAB - OSPM

July 2024

Lean Implementation Team In pursuit of fostering a culture of Continuous Quality Improvement throughout the department, aimed at aligning with the department's strategic plan, Lean management has been embraced as the chosen business approach. Lean management emphasizes iterative enhancements to processes, fostering a continuous improvement ethos. The objective of Lean management is to enhance value for both internal and external stakeholders by optimizing resource utilization and establishing a streamlined workflow based on customer needs. Spearheaded by the current management team: Chad Burkitt, David Dai, Beth Cox, Brandi Ramos, and Ben Slagter, this Lean Implementation Team (LIT) adheres to five core principles: identifying value, mapping value streams, ensuring continuous workflow, implementing pull systems, and facilitating ongoing improvement. Led by dynamic leaders who champion collaboration and efficiency, Lean teams foster a culture of perpetual enhancement. Team members are encouraged to iterate and innovate through questioning and hypothesis testing. Trust and encouragement towards ambition and innovation are pivotal aspects of Lean leadership. Typically, Lean teams devise systems that bolster sustained improvement, redefining value and eliminating inefficiencies. By purging waste from operational processes, organizations witness heightened productivity, refined cost management, and elevated quality control standards.

Newsletter

David Dai Adult Services

Chad Burkitt Admin Services

Corey Taylor Department

Brandi Ramos Self-Sufficiency

Beth Cox Finance & Forecasting

Ben Slagter Children Services

SPAB - OSPM

July 2024

Division CQI Highlights ADULT SERVICES DIVISION—Fired up for CQI!

Adult Services opened the year with a strategic project, aimed at significantly increasing their average phone answer rate to ≥ 95% within a specified timeframe. Project team leads, Vanessa Johnson and Eric Hernandez reached an average answer rate of 92% and IHSS Public Authority, Executive Director, David Dai, confirms as of April 2024 that they are projected to exceed this 93% rate to 95% by year’s end!

CHILDREN SERVICES DIVISION —

Newsletter Ben Slagter Children Services

Brandi Ramos Self-Sufficiency

SPAB - OSPM

July 2024

CQI Resources available to DPSS Staff OSPM has launch several CQI resources for the department

CQI SharePoint Site on the DPSS Intranet

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