CQI Newsletter July 2024

SPAB - OSPM

July 2024

Continuous Quality Improvement To enhance our strategic agenda, the Office of Strategy & Project Management (OSPM) is the central hub for department-wide collaboration, data-driven

decision-making, and ongoing education. As Deputy Director of the Strategic Planning & Analytics Branch (SPAB), I work with our executive team and stakeholders to achieve Riverside County DPSS's strategic goals. SPAB's collaborative approach supports key initiatives across the Department SPAB ensures a unified response to strategic and operational challenges, benefiting divisions and stakeholders. It supports DPSS through:

Department Director, Charity Douglas, and divisional leadership team members recently introduced the department’s 5-year strategic plan to an all-staff meeting held on April 8th. As Charity Douglas highlighted, “I am thrilled to share our Strategic Plan, which outlines our journey ahead as we unveil our five-year priorities … We believe in the power of our dedicated department to bring about meaningful change in areas of practice and service.” OSPM is tasked with operationalizing the department plan, using Lean tools and principles and will lead the charge in developing strategies, seamlessly integrating them into divisional processes, and testing and adapting our strategies to stay abreast of local and national trends. Lean relies on five core principles to drive continuous improvement, aiming to eradicate waste and amplify value. Employing a "Plan-Do-Check-Act" (PDCA) problem-solving framework, lean facilitates ongoing enhancement efforts. Department Strategic Plan Update responsiveness. OSPM builds management capabilities by leading performance processes, overseeing consulting services, and promoting continuous process improvement. In FY 23/24, OSPM advanced continuous quality improvement by supporting Lean principles and training. Project Management : Overseeing cross-functional projects. Strategic Planning : Setting goals, defining objectives, and establishing key performance indicators. Accountability Partnerships : Delivering strategic plan advising and communication strategies. Government Affairs : Streamlining legislative efforts and acting as a policy liaison. Research and Analysis : Conducting studies to inform decisions. Decision-Making : Using insights to drive the organization forward. This approach promotes continuous improvement, accountability, and

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