CQI Newsletter July 2024

SPAB - OSPM

July 2024

Division CQI Highlights Cont'd

FINANCE AND FORECASTING DIVISION— Leading the way in LSS Training! As DPSS embarks on an exciting journey to provide Continuous Quality Improvement (CQI) training to staff at all levels, the mighty yet small FFD is stirring up some friendly competition, challenging other divisions to keep up. CQI training is crucial for enhancing efficiency, fostering innovation, and ensuring that our services continually meet and exceed expectations. With over 50% of their staff already trained, FFD is on track to be the first division to achieve 100% staff training! Go FFD!

SELF-SUFFICIENCY DIVISION—Targets Employee Development & Satisfaction CQI The STAR ET IIIs Communication Training and Recognition event, held on June 11th, 2024, represents a pivotal part of Riverside County’s CQI efforts, aimed at enhancing the communication skills of STAR Eligibility Technicians (ET) IIIs. These professionals play a vital role in auditing and mentoring ETs during their probationary period, many of whom are new to County employment. The training, led by Staff Development Officer David Purcell, included discussions on communication styles, strategies for effective interaction, and analysis of real-world communication complaints. Participants were grouped based on pre-assessed communication styles to facilitate targeted discussions. Additionally, outstanding performance was recognized, with one ET III from each Deputy Director Region being honored. The event, attended by 117 ET IIIs and supervisors, received positive feedback. Suggestions for future topics included Time Management, Collaboration, Conflict Resolution, and Learning Styles. SSD plans to continue such events biannually, fostering a culture of continuous learning and improvement.

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