DPSS_100_Year_Annual_A4_Final-v5-Digital_compressed

RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES | 99

Program Technology Unit Supports Access to Vital Benefits and Programs P rogram Technology supports DPSS staff and customers by serving as system administrators and liaisons for various state-wide systems that allow staff to access programs such CalSAWS, CalHEERS, and EBT Edge, among others. These platforms provide access to healthcare coverage, food assistance and other resources to families and adults in need. The team also helps customers recover EBT benefits that are lost or stolen. During Fiscal Year 23/24, Program Technology built a taskforce to assist with the unprecedented rise in EBT theft.

Program Technology Unit by the Numbers | Fiscal Year 2023/24

SECURITY ADMINISTRATION ACTIONS SERVICE TICKETS PROCESSED CALHEERS ADMINISTRATION ACTIONS 4,571 2,864 8,520 12,455 EBT THEFT CLAIMS PROCESSED