DPSS_100_Year_Annual_A4_Final-v5-Digital_compressed

RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES | 101

Technology Support Services by the Numbers | Fiscal Year 2023/24 Technology Support Services Equips Staff and Customers with Needed Tools T echnology and Support Services provides staff with software, computers, cell phones, printers, scanners, and headsets. The TSS team warehouses and transports hardware to locations across the county to ensure staff have the proper tools they need to perform their jobs. During Fiscal Year 23/24, the team successfully completed the deployment of larger self-service terminals for the Self-Sufficiency offices, providing county residents with better access to services. Number of Computer Hardware Requests Processed..........................................................................7,037 Number of Software Requests Processed...................................................................................................6,713 Number of Mobility Related Requests Processed....................................................................................7,231 Number of Upgraded all out-of-date cell phones.................................................................................2,352