DPSS_100_Year_Annual_A4_Final-v5-Digital_compressed

118 | RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

Paperless Process for CalSAWS Payments Speeds Up Client Services

T he CalWORKs Payment Unit (CPU) and the Financial Accounting Section-Client Payments (FASCP) established a process for handling payment requests electronically in Fiscal Year 23/24. A paperless process provides greater efficiency, reduces processing time, and allows CPU to get payments out to the vendors who can serve our clients faster. The flexibility for remote or on site workers to process requests allows CPU to ensure more timely processing of payment requests. In addition,

reducing manual processes allows for improved accuracy.

Additional benefits of the electronic process include:

• Eliminates the use of supplies and storage. • Eliminates lost or misfiled information through improved tracking and monitoring of digital records. • Enhances privacy and protects the integrity of information.