DPSS_100_Year_Annual_A4_Final-v5-Digital_compressed

36 | RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

Strategic Efforts Strengthen Community Care T he IHSS/Public Authority marked significant growth and improvements in service delivery during Fiscal Year 23/24, reflecting a strong commitment to supporting caregivers and clients throughout Riverside County.

Strategic efforts including increased onboarding enhanced operational efficiency, and strengthened community care, continuing to ensure quality support for those who need it most.

IHSS/Public Authority by the Numbers | Fiscal Year 2023/24 (compared to FY 22/23)

52.2%

6.4%

4.2%

1,610 CAREGIVERS ONBOARDED

54,045 INCOMING CALLS

94.2% RATE OF TOTAL CALLS ANSWERED

22.5%

7.6%

100 EMERGENCY CARE TO CLIENTS AT RISK OF INSTITUTIONAL PLACEMENT

3,649 CLIENT AND CAREGIVER MATCHES

11,261 BACKGROUND CLEARANCES PROCESSED

*% CHANGE FROM FY 2022/23

-16.0%