DPSS_100_Year_Annual_A4_Final-v5-Digital_compressed

72 | RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

Riverside County Leads State in Accurate Processing of Cal-Fresh Applications A county’s CalFresh error rate is an important performance measurement in the quality control process of the state’s largest anti hunger initiative. Our teams know a customer is at the end of each application, policy, administrative partners, and county staff allows for a thorough examination of errors and encourages robust corrective action and error prevention planning. ACCOUNTABILITY: Holding staff accountable to quality control corrective action processes promotes accuracy and error rate reduction.

and maintaining a low error rate helps ensure we are delivering timely, quality services to our Riverside County residents. Our focus has made Riverside County a state performance leader, with an active case error rate under 10%. During Fiscal Year 23/24 the California Department of Social Services asked the Riverside County team to highlight their best practices with Expedited Services applications. Highlights included: AWARENESS & CONSTANT COMMUNICATION: Consistently communicating errors via various meetings, dashboards, scorecards, and other means, helps staff retain quality control error information and understand their role in reducing errors.

QUALITY DATA: Constantly analyzing the data gathered through the error review process, identifying common error trends, and ensuring staff have direct access to data that allows the county to identify progress made and identify quantifiable goals for improvement. CONSISTENCY: Ensuring corrective action strategies are consistently followed and not losing momentum when error rates decrease, but rather, continuously identifying methods to further improve corrective action strategies and processes.

COLLABORATION: Meeting with quality control,