DPSS 20-21 FY Annual Report

Annual Report 2020/2021

Adult Services

Protective Services: By the Numbers

CALLS MADE TO ADULT PROTECTIVE SERVICES HOTLINE 36,489

APS HOTLINE CALLS ANSWERED 96%

REPORTS OF ABUSE RECEIVED 15,415

REFERRALS REQUIRING INVESTIGATION 96%

INVESTIGATIONS WITH AT LEAST ONE CONFIRMED FINDING 43%

INVESTIGATIONS COMPLETED 12,823

APS FULLY IMPLEMENTED ONLINE INTAKE FOR MANDATED REPORTERS IN 2020-2021

7