DPSS_2022-23_Annual-Report-DPSS_INTERACTIVE_vF1

R I VERS I DE COUNTY DEPARTMENT OF PUBLI C SOC I AL SERV I CES

Technology and Support Services Unit WHEN STAFF NEED HELP WITH SOFTWARE , computers, cell phones, FY 22/23

Computer Hardware Requests Processed

7,971

printers, scanners and headsets, they call Technology and Support Services. TSS keeps DPSS equipment running smoothly and efficiently, making sure all systems are compatible and compliant with county policies. The TSS team understands how important reliable technology is to the mission-critical services of DPSS.

Software Requests Processed

6,713

Mobility Related Requests Processed

3,486

Upgraded All Out-of-Date Cell Phones

2,352

Collaboration and leadership from the Program Technology team paved the way for the statewide automated welfare system known as CalSAWS, a one- stop shop that streamlines customer applications and access to self-sufficiency services. The team also helps customers recover self-sufficiency benefits that are lost or stolen. They know their work keeps our customers connected to the help they need when they need it. Program Technology

FY 22/23

Security Administration Actions

10,468

EBT theft claims climbed from less than 10 to more than 1,000 per month in FY 22/23

Electronic Benefit Transfers (EBT) Theft Claims Processed

5,179

Service Tickets Processed

8,665

32

Annual Report 2022/2023