DPSS Annual Report 24_25 FLIP v16_compressed

Adult Services Division

Assistant Director’s Message

The 2024/25 fiscal year was a time of meaningful transformation in Adult Services.

Barry Dewing

The 2024/25 fiscal year was a time of meaningful transformation in Adult Ser vices. As Riverside County’s population of age 60 and older adults continues to grow, and as the needs of elders and dependent adults become increasing ly complex, the Adult Services team moved with purpose to strengthen how we serve our community. We made timely, thoughtful changes designed to meet the rising need for services with efficiency, compassion and a strong commitment to dependent and senior adults. From laying the foundation to merge the Provider Enrollment Region into the Pub lic Authority and specializing our Manag ers into either Adult Protective Services (APS) or In-Home Supportive Services (IHSS), consolidating our data and con tracts teams with DPSS Administration, and expanding our efforts on Integrat ed Service Delivery, we implemented structural improvements that positioned Adult Services for long-term success. We also saw progress across our pro grams. Adult Protective Services

achieved a 98 percent combined aver age across key performance indicators such as timely response to reports of abuse, neglect or exploitation, and Riv erside County Adult Protective Services continues to be recognized as one of

by 35 percent and improving the con nection time by nearly 60 percent, which means vulnerable clients are being linked to providers more quickly and reliably than ever. The strength of the Adult Services Divi sion comes from two areas: the extraor dinary people who make up this team and the mission of safety, independence and well-being for the seniors and de pendent adults we serve. I am so proud to be part of the Adult Services team and grateful for the dedication, compas sion and hard work we do every day.

the strongest programs in the state. Our IHSS program met rising caseloads and unexpected legislative changes head‑on, maintaining exceptional per formance while keeping clients at the center of every decision. The Public Au thority continued its momentum by ex panding the registry of IHSS providers I am so proud to be part of the Adult Services team and grateful for the dedication, compassion and hard work we do every day.

Assistant Director Adult Services Barry Dewing

20

Riverside County Department of Public Social Services | Annual Report 2024 - 2025