DPSS Annual Report 24_25 FLIP v16_compressed

RivCo ONE

No Wrong Doors: DPSS Embraces RivCoONE for Better Customer Outcomes

The Department of Public Social Services is a core partner in RivCoONE, Riverside County’s integrated network for deliver ing health and human services. Programs and teams within DPSS play a crucial role in ensuring residents receive seamless support as they navigate county depart ments, no matter whose door they come through first. Launched by the Board of Supervisors in December 2021, RivCoONE replaces si loed public agencies and connects coun ty departments and community partners to provide coordinated care so residents’ whole person needs can be met. Employ ees are empowered to remove barriers and ensure access is available from any department. The Whole Person Health Score, a 28-question tool that evaluates a cus tomer’s overall well being, is central to the model. It is now used throughout county health clinics, a local school district and expanding multiple county programs as the universal screening tool. DPSS Self-Sufficiency and In-Home Sup portive Services teams began offering the Whole Person Health Score to clients in early 2024 to identify needs earlier and provide referrals to appropriate programs and departments. DPSS continues to roll out Whole Person Health Score screen ings to help staff more easily identify in dividuals who may benefit from services such as nutrition support, behavioral health care or housing resources.

RivCoONE also supports countywide adoption through hands-on learning and Lean-based guidance to strengthen col laboration and streamline operations. Lean training is ongoing and expanding across DPSS, with growing numbers of staff earning white and green belts as they build the skills needed to implement sustainable quality improvement initia tives. DPSS data teams and countywide stake holders are advancing secure data in tegration to give departments a more complete picture of residents’ needs. By

responsibly sharing information, teams can coordinate services. Director Char ity Douglas said DPSS’s leadership in RivCoONE reflects its commitment to the community and the department’s key strategic priority of Customer Service Partnerships. “We are creating a system where every resident is understood, supported and connected to the right help at the right moment,” Douglas said. “DPSS is aligned with this effort strengthen the path to stability for individuals and families.”

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Riverside County Department of Public Social Services | Annual Report 2024 - 2025