FINAL_22_21_DPSS_AnnualReport

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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

IHSS PUBLIC AUTHORITY

Eva Krottmayer, IHSS Public Authority Executive Director and Jennifer de la Ossa-Ramirez, Administrative Services Manager II.

Executive Message

W e are passionate and dedicated to supporting our rapidly growing aging population and the In-Home Supportive Services caregivers who help older and dependent adults live safely at home with dignity. In FY 2021/2022, we’ve made great strides to refine new technology and help more IHSS caregivers enroll in the county’s public registry, which matches themwith clients who need at-home assistance and often don’t have family support to provide that. In the last year, we redesigned the Public Authority website, RiversideIHSS.org, to complement our telephone and self-service options. It’s helping to reduce enrollment wait times and in time will provide a more convenient, streamlined customer experience. It’s part of a continuous quality improvement effort we embrace to improve our services for the vulnerable adults and caregivers we serve.

Annual Report 2021/2022