FINAL_22_21_DPSS_AnnualReport

RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

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IHSS Public Authority Highlights

• Answered 40,001 calls/service requests through two Public Authority Call Centers

• Matched an average of 224 recipients and caregivers per month

• Hired 507 in-home caregivers on public registry

• Increased caregiver virtual training opportunities through partnerships with nearly 700 caregivers in attendance • Hosted two drive-thru holiday events, providing resources and appreciation to hundreds of caregivers

• Piloted in-person IHSS orientation sessions to prepare for lifting of state emergency orders

• Verified employment/earnings for 3,442 caregivers

Hear how IHSS caregivers make a difference in the lives of older adults and those with disabilities. bit.ly/3FNWd4a

• Leveraged social media & podcasting platforms to attract more caregiver candidates

Tiffany Nelson, a Supervising Program Specialist with IHSS Public Authority provides food and training materials to an IHSS caregiver during a drive-thru caregiver appreciation event.

Annual Report 2021/2022