FINAL_22_21_DPSS_AnnualReport

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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

CalSAWS

Lilian Reynado receives a certification of appreciation from Jadonya Wilson Powell for helping Riverside County launch CalSAWS in November 2021.

Riverside County joins a new customer-centered statewide benefits platform.

I n the fall of 2021, Riverside County made a historical change, decades in the making. Thousands of county workers joined a new customer-centered statewide benefits platform known as the California Statewide AutomatedWelfare System (CalSAWS). CalSAWS is an automated, integrated eligibility and case management system that supports key public assistance programs on a cloud-hosted architecture. The move put all 58 California counties under one statewide automated system. It offered more than a quarter-million Riverside County households improved online access to apply for and manage food and housing benefits, health care coverage, and workforce assistance.

As a result of the change, customers switched to using a new online platform to manage their benefits. They said goodbye to the old C4Yourself platform and hello to a more user-friendly web-based management tool at BenefitsCal.com. “This has been a 20-year effort in the making, and it‘s providing our customers with faster, more efficient service to manage benefits that are essential to improving economic stability,” said Allison Gonzalez, Assistant Director of the Self-Sufficiency Division. Hundreds of DPSS employees, county departments and community and state partners collaborated to make the migration successful.

Annual Report 2021/2022