FINAL_22_21_DPSS_AnnualReport

RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

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Employees known as Change Network Champions spent months training their colleagues and provided helpful online support for employees needing assistance after the migration. The new platform supports DPSS’s goals of providing strong customer service partnerships, operational excellence and employee engagement. “It’s helping our staff serve our customers more efficiently,” said Ricardo Miranda, DPSS Region 5 Manager. “CalSAWS rolled out some great improvements in fall 2021 and what’s exciting is that we’re not done yet! More is on the way in future phases.”

CalSAWS Highlights

• 2,491 employees received CalSAWS training

• 220K BenefitsCal applications received

• 850K documents submitted by customers using BenefitsCal

• 136K program applications approved, a total of 290K program applications processed

• $670M in CalFresh benefits have been issued to families

Hear about the benefits of the new statewide system on The Service Station podcast by scanning the QR code. bit.ly/3VQrNUd

• 873 CalSAWS enhancements and 211 policy updates deployed since CalSAWS Go-Live

DPSS leadership and employees with the department ’ s Program Technology team celebrate the launch of CalSAWS in November 2021 at the department ’ s Self Sufficiency office in Banning.

Annual Report 2021/2022