2025 EAS Event Program - Flipping Book

Collaboration Reimagined 2025 ELDER & DEPENDENT ADULT ABUSE SYMPOSIUM

Thursday, June 5, 2025 Riverside Convention Center

World Elder Abuse Awareness Day (WEAAD) is observed annually on June 15th. It was launched by the International Network for the Prevention of Elder Abuse and the World Health Organization at the United Nations. The day aims to raise awareness about the abuse, neglect, and exploitation of older adults, and to promote a better understanding of the cultural, social, economic, and demographic factors that contribute to elder abuse. Elder abuse is a global issue that affects the health and human rights of millions of older persons worldwide. It can take many forms, including physical, emotional, financial, and sexual abuse, as well as neglect. Despite its prevalence, elder abuse often goes unreported and unrecognized, making it a hidden social problem that demands our attention. WEAAD serves as a call-to-action for individuals, organizations, and communities to unite in promoting elder justice. By participating in WEAAD, we can help to shine a light on this critical issue, support victims, and work towards creating a society where older adults are treated with the respect and dignity they deserve. The theme for World Elder Abuse Awareness Day (WEAAD) 2025 is “Rooted in Rights: Standing Against Senior Displacement.” This theme emphasizes the importance of ensuring that older adults have the right to remain rooted in their communities, maintaining their dignity, independence, and connections regardless of economic pressures or changing circumstances. The campaign aims to empower older adults through knowledge of their rights, foster community support, and advocate for systemic changes to create age-friendly communities.

3 2025 Elder and Dependent Adult Abuse Symposium

4 2025 Elder and Dependent Adult Abuse Symposium

PACE – Program of All-inclusive Care for the Elderly

Simplifying Senior Care for over 35 years. • Complete, coordinated care all in one place • No additional costs for Medicare & Medi-Cal participants • A trusted referral option for social workers & case managers For more information and to schedule a tour, call Denise Sanchez at 909-791-1860

InnovAge PACE - Inland Empire 410 Park Center Circle San Bernardino, CA 92408 InnovAge.com

5 2025 Elder and Dependent Adult Abuse Symposium

Accelerate Positive Caregiving Outcomes Create a better life experience for those who are aging, and the people who care for them. IMMERSIVE CAREGIVER LEARNING SOLUTIONS

"The immersive experience helped me to effectively simulate what it would be like to be someone with hearing and vision loss as well as confusion with comprehension and communication. These are important lessons for me to take with me moving forward into patient care, both for the compassion I hope to hold for others as well as the tools to better care for them."

Increase Staff Engagement & Satisfaction Prevent Staff & Caregiver Burnout

Enhance Quality of Care, Reduce Errors & Incidents Empower Family & Friend Caregivers' Health Literacy

Improve Transitions of Care

Discover our founder's story!

www.embodiedlabs.com info@embodiedlabs.com (866) 832-5490

Health Care Medical Staff VA Palo Alto Health Care System

6 2025 Elder and Dependent Adult Abuse Symposium

THANK YOU SEIU Local 721 is a proud supporter of the 2025 Riverside County Elder and Dependent Adult Abuse Symposium. Thank you For your commitment to serving the most vulnerable populations in our communities.

www.seiu721.org DEDICATED TO RELIABLE QUALITY PUBLIC SERVICES

Recognize and Report Elder Abuse.

Contact the Riverside County Long-Term Care Ombudsman Program (LTCOP) if you suspect elder abuse or neglect of a resident in a skilled nursing or assisted living facility. The mission of the Long-Term Care Ombudsman Program is to seek resolution of problems and advocate for the rights of residents of LTC facilities with the goal of ensuring their dignity, quality of life, and quality of care. We investigate and resolve complaints related to health, safety, welfare, and financial abuse.

Report Elder Abuse to RC LTCOP RC Toll-Free (833) 772-6624 CA CRISISline (800) 231-4024 2280 Market Street, Ste. 140, Riverside, CA 92501

LTC Ombudsman a Program of Council on Aging

This local Long-Term Care Ombudsman Program is partially supported by federal and State funds to advocate for residents of long-term care facilities.

event

schedule

1

7:30 am – 8:15 AM Main Hall 8:15 am – 8:25 AM Main Hall

Check-In / Continental Breakfast

Master of Ceremonies Tony Ortego , Behavioral Health Services Administrator Riverside University Health System - Behavioral Health Welcome Barry Dewing , Assistant Director, Adult Services Division Riverside County Department of Public Social Services (DPSS) Ryan Uhlenkott, Deputy Director, Adult Services Division Riverside County Department of Public Social Services (DPSS) Introduction of Keynote Speaker Maria Loera, Regional Manager, Adult Services Division Riverside County Department of Public Social Services Opening General Session Dr. David Franklin, Psy. D., MHA, University of California Riverside, School of Medicine Maureen DuMouchel, JD Managing Deputy District Attorney, Riverside County District Attorney’s Office Opening General Session Collaboration in Action: Unlocking the Potential of Multi-Disciplinary Teams Traditional models tend to confine experts to their own fields. A multidisciplinary approach fosters collaboration and innovation. When individuals from diverse backgrounds come together to solve complex problems, they can leverage collective wisdom to drive meaningful results. This keynote address will explore the power of multi-disciplinary collaboration, highlighting strategies to build strong, efficient teams that bridge disciplinary gaps for optimal outcomes.

8:25 am – 8:50 AM Main Hall

2

8:50 am – 8:55 AM Main Hall

8:55 am – 9:55 AM Main Hall

9:55 AM - 10:00AM Main Hall

3

4

Break (Transition to Breakout Session 1)

10:00 am – 10:10 AM

8 2025 Elder and Dependent Adult Abuse Symposium

10:10 AM – 11:05 AM

Breakout Session 1

Embodied Labs: A Virtual Reality Experience *Pre-Registration required to attend

Veterans Affairs: Claims Sharks: Protecting Our

Riverside Legal Aid: Understanding the Eviction Process

Steri-Clean: Hoarding: A Simple Look at a Complex Disorder

Riverside County District Attorney’s Office and Golden State Bank: Preying on Vulnerable Loved Ones: Financial Abuse and Recovery of Funds

Alzheimer’s Association and Riverside University Health System Medical Center: Alzheimer’s: A Public Health Crisis

Elder Veterans from Financial Exploitation

MR 4/5 (Lower Level)

MR 7/8/9/10 (Upper Level)

Raincross F & C (Upper Level)

Raincross E & B (Upper Level)

Raincross D & A (Upper Level)

MR 1/2/3 (Lower Level)

11:05 AM – 11:20 AM 11:20 AM – 12:15 PM

Break (Transition to Breakout Session 2)

Breakout Session 2

Embodied Labs: A Virtual Reality Experience *Pre-Registration required to attend

United States Postal Inspection Service: Mail Fraud Schemes Targeting the Elderly

Inland Regional Center (IRC): IRC Orientation: Understanding Services and Support

Riverside County District Attorney’s Office: Understanding, Identifying, and Documenting Different Kinds of Elder Abuse

University of Southern California (USC) Verdugo Hills Hospital: Decision-Making Capacity and Vulnerable Adults

California Department Social Services Community Care Licensing Division: A United Front Against Unlicensed Facilities

MR 4/5 (Lower Level)

MR 7/8/9/10 (Upper Level)

Raincross F & C (Upper Level)

Raincross E & B (Upper Level)

Raincross D & A (Upper Level)

MR 1/2/3 (Lower Level)

12:15 PM – 01:20 PM 01:20 PM – 01:40 PM

Lunch / Resources Tables (Main Hall) Afternoon Remarks Don Sharp, Undersheriff Riverside County Sheriff’s Department Break (Transition to Breakout Session 3)

01:40 PM – 01:55 PM 01:55 PM – 02:50 PM

Breakout Session 3

Embodied Labs: A Virtual Reality Experience *Pre-Registration required to attend

Scripps College: Sweepstakes Scams: Mechanisms, Impact, and Prevention

Riverside Superior Court: Supported Decision Making

National Center on Elder Abuse: Documenting Elder Abuse: A Guide for Successful Prosecution

Veterans Affairs Loma Linda Medical Center: The 4 Ws of Advance Directives: What, Why, Who, and When

Domestic Violence

and Abuse Protection: When Restraining Orders Aren’t Enough

MR 4/5 (Lower Level)

MR 7/8/9/10 (Upper Level)

Raincross F & C (Upper Level)

Raincross E & B (Upper Level)

Raincross D & A (Upper Level)

MR 1/2/3 (Lower Level)

02:50 PM – 03:05 PM 03:05 PM – 04:00 PM

Break (Transition to Breakout Session 4)

Breakout Session 4

Embodied Labs: A Virtual Reality Experience *Pre-Registration required to attend

Inland Empire Health Plan (IEHP): Compassion: The compelling case for healing in action

Dr. Sara DeLeon: Developmental Disabilities & Adults: What to Know

Independence at Home: Stop the Stigma: Breaking Down Barriers to Mental Health Access

County of Riverside Housing & Workforce Solutions:

Riverside University Health System Behavioral Health: Dealing With Anosognosia in Dementia and Severe Mental Illness

Tailored Solutions to Address Senior Homelessness in Riverside County

MR 4/5 (Lower Level)

MR 7/8/9/10 (Upper Level)

Raincross F & C (Upper Level)

Raincross E & B (Upper Level)

Raincross D & A (Upper Level)

MR 1/2/3 (Lower Level)

04:00 PM – 04:20 PM

Conclusion of Conference / Submission of Evaluation

9 2025 Elder and Dependent Adult Abuse Symposium

Master

of ceremonies

Tony Ortego, LMFT Behavioral Health Services Administrator Older Adult Integrated System of Care Behavioral Health Liaison for Emergency Management Department Riverside University Health System - Behavioral Health

Tony Ortego is a Behavioral Health Administrator with Riverside University Health System – Behavioral Health, leading a county-wide Older Adult Integrated System of Care program with eight clinics providing geriatric psychiatry and integrated behavioral health services

for adults 60 and older. A licensed Marriage and Family Therapist, Tony has served Riverside County for 23 years, holding key roles including Deputy Director for Adult Protective Services, Behavioral Health Program Manager, and Supervisor for Mental Health and Veterans Courts. He played a vital role in establishing Riverside County’s Mental Health Court programs, reducing incarceration rates and earning two COMIO awards. Tony also provided Crisis Intervention Training to law enforcement and holds a Clinical Psychology degree from Pepperdine University. For over a decade, he has contributed to Riverside County’s Elder Abuse Forensic Center and serves on multiple behavioral health committees, including the Inland Empire Master Plan on Aging. He is also the RUHS–BH Emergency Operations Coordinator, collaborating with healthcare providers like IEHP and Kaiser Permanente.

Speakers/dignitaries

Ryan Uhlenkott Deputy Director, Adult Services Division Riverside County Department of Public Social Services

Ryan Uhlenkott received his bachelor’s degree in developmental psychology from Eastern Washington University, and his master’s in gerontology from San Francisco State. Before joining the County of Riverside, Ryan worked as a social worker at Century City Psychiatric Hospital in Los Angeles, Family Caregiver Alliance in San Francisco, and at the Desert AIDS Project in Palm Springs. Ryan started with the Department of Public Social Services in 2004 and is currently the Deputy Director of Centralized and Administrative Programs for the Adult Services Division. Specific areas of interest include technology and its accessibility to seniors and persons with disabilities and the impact of disenfranchised grief on marginalized communities.

10 2025 Elder and Dependent Adult Abuse Symposium

Barry Dewing Assistant Director, Adult Services Division Riverside County Department of Public Social Services

Barry Dewing brings over two decades of experience in Public Social Services to the table, with a career spanning various leadership roles and significant contributions to the field. Starting as a CPS Social Worker in 1998, he promoted to Supervisor at Orange County Social Services. His journey continued in 2005 when he transitioned to Riverside County as a Regional Manager within the Children’s Services Division, showing his adaptability and commitment to making a difference in diverse communities.

In 2010, Barry expanded his impact by taking on the role of Regional Manager in the Adult Services Division, where he managed multiple regions and program operations. His leadership led to his promotion to Deputy Director in 2020, where he effectively managed operational regions and ensured the division’s continued success. Recently, in October 2023, Barry assumed the position of Assistant Director in Adult Services, continuing his reputation as a leader with a proven track record of driving organizational excellence. Beyond his professional achievements, Barry holds undergraduate degrees in Psychology and Sociology, along with a master’s degree in counseling psychology, underscoring his commitment to continuous learning and personal growth. Outside of work, Barry has been married to his wife for 27 years and has two young adult daughters. Barry finds joy in supporting his youngest daughter at lacrosse games, following his passion for welding, and immersing himself in the great outdoors.

Maureen DuMouchel, JD Managing Deputy District Attorney Riverside County District Attorney’s Office

Maureen DuMouchel, is a managing Deputy District Attorney at the Riverside County District Attorney’s Office, where she has been a prosecutor for over 18 years. Maureen has experience as a core member of the Riverside County Elder Abuse Forensic Center, has taught law enforcement about Elder and Dependent Adult Abuse, and gives presentations to seniors regarding scams and fraud. Maureen has a Juris Doctorate Degree from Mc George School of Law and an undergraduate degree from Loyola Marymount University.

11 2025 Elder and Dependent Adult Abuse Symposium

Dr. David Franklin, Psy.D., M.H.A. Director of Medical Student Education for Psychiatry, UCR School of Medicine Director of the UCR Comprehensive Sports Concussion Program Director of the Elder Abuse Forensic Center for the County of Riverside, Neuropsychologist Dr. David Franklin is a Clinical Professor at the University of California, Riverside in the School of Medicine. He has been with the University of California (UCR) system for the past 30 years and also serves as Director of the Riverside County Elder Abuse Forensic Center (EAFC).

Within this center, Dr. Franklin leads a team of approximately 20 core members from many different backgrounds and specialties to address concerns of elder and dependent adult abuse. This center is partially funded by the Victims of Crime and Abuse (VOCA) grant, which is federally funded for the protection of the elderly. Dr. Franklin leads as the Principal Investigator for this grant. Dr. Franklin has been working in the field of neurodegenerative diseases as both a clinician and researcher for 25 years and is a principal investigator on multiple studies investigating neurodegenerative diseases. Dr. Franklin’s practice within UCR School of Medicine focuses on neurodegenerative disorders as he works directly with neurologists and psychiatrists in the community for the care of these patients.

Don Sharp Undersheriff Riverside County Sheriff’s Department

Undersheriff Don Sharp is a 35-year law enforcement veteran who began his career with the Los Angeles County Sheriff’s Department (LASD) in 1989. After serving in Corrections, Courts, and Patrol Operations, he joined the Riverside County Sheriff’s Department in 1996, where he worked in Patrol, Narcotics, and as a Field Training Officer.

Promoted to Sergeant in 2001, he supervised a multi-agency narcotics task force and managed grants to assist children in domestic violence situations. In 2012, he became a Lieutenant, serving at the Robert Presley Detention Center and Jurupa Valley Station, where he was also the Assistant Chief of Police. By 2017, as Captain, he led the Coordinated Custody Management Unit overseeing inmate programs and alternative sentencing efforts. Sheriff Chad Bianco promoted him to Chief Deputy in 2019, overseeing Corrections Support and jail facilities, before appointing him Assistant Sheriff later that year. In 2022, he was named Undersheriff. He holds a Bachelor of Science in Organizational Leadership from Azusa Pacific University and is a graduate of the Sherman Block Supervisory Leadership Institute.

Married for 36 years, he has two adult children serving in the Coast Guard and the FBI. He continues to serve Riverside County with dedication.

12 2025 Elder and Dependent Adult Abuse Symposium

Step into the shoes of an older adult through our interactive training, Trading Ages . Gain insight, empathy, and a new perspective on aging.

EXPERIENCE AGING LIKE NEVER BEFORE!

TUESDAY JUNE 17, 2025 1:30PM - 3:00PM PST

bit.ly/40GAEwO Free, virtual class! REGISTER HERE:

1-866-421-1964 www.independenceathome.org communityoutreach@scanhealthplan.com

13 2025 Elder and Dependent Adult Abuse Symposium

WARNING The content of this session may be emotionally challenging as it covers a variety of sensitive topics including end of life experiences which may elicit a physical and/or emotional reaction. Breakout sessions descriptions

Embodied Labs – Virtual Reality Experience *Pre-Registration required to attend

AVAILABLE FOR ALL SESSIONS

Presenters

Breakout Session 1: 10:10 AM – 11:05 AM Claims sharks are increasingly targeting elder veterans—individuals and organizations that are not accredited but charge illegal fees for assistance with VA benefits. This presentation will reveal the predatory tactics used to exploit vulnerable veterans, including charging upfront fees, offering fraudulent claims advice, and trapping veterans in long-term contracts. We will highlight the financial impact of claims sharks, illustrating how they cost veterans millions of dollars each year. Attendees will learn to identify red flags, direct veterans to legitimate VA-accredited resources, and educate communities on fraud prevention strategies. We will also discuss legal protections, including VA regulations and federal measures to combat these fraudulent practices. This session will equip professionals, caregivers, and advocates with actionable steps to protect elder veterans from financial abuse and ensure they receive the benefits they have earned—at no cost.lockout occurs, residents face various decisions. Some of these decisions may prevent an Unlawful Detainer from being filed, help avoid an eviction appearing on their record or allow for more time in the property before having to leave. This workshop will cover the different types of notices and the Unlawful Detainer process, which includes filing and serving the Unlawful Detainer, Defendant response times, and the timing of pretrial proceedings, trial, and the Sheriff’s lockout. The goal of the workshop is to provide attendees with a basic understanding of the Unlawful Detainer process to help them assess how much time they may have to assist their clients. Claims Sharks: Protecting Our Elder Veterans from Financial Exploitation The Embodied Labs experience is an immersive learning system which allows participants to view the world through the perspective of disabled older adults and caregivers. Virtual reality allows you the opportunity to step into someone else’s shoes--to deeply understand the lives experience of another person. Knowing what to expect, how to relate, and how to respond allows you to communicate more clearly, support more confidently, and serve with greater purpose. Labs: Dima is a Lebanese American immigrant living with symptoms of both Lewy Body Dementia and Parkinson’s Disease, as she transitions from life at home to a residential community. Clay is a 66-year-old veteran with stage IV, terminal lung cancer coming to terms with the reality of his diagnosis, alongside his family.

Denise Jackson, MSPsy Staff Development Officer Riverside County Department of Public Social Services Nancy Edwards, RN, BSN Clinical Development Specialist Embodied Labs

Presenter

Adam C. French Assistant Director Riverside County Veterans Services

14 2025 Elder and Dependent Adult Abuse Symposium

Understanding the Eviction Process

Breakout Session 1: 10:10 AM – 11:05 AM California tenancy laws vary based on the type of property involved. The most common property types include apartment buildings, single-family homes, and mobile homes. Less common types include Residential Care Facilities for the Elderly (RCFEs), tenants at will, and lodgers. Once the necessary requirements to terminate a person’s tenancy or occupancy have been met, landlords must file an Unlawful Detainer and obtain a writ of possession before the Sheriff can remove occupants from the property, with one exception. After a notice to terminate a tenancy is served and until the Sheriff’s lockout occurs, residents face various decisions. Some of these decisions may prevent an Unlawful Detainer from being filed, help avoid an eviction appearing on their record or allow for more time in the property before having to leave. This workshop will cover the different types of notices and the Unlawful Detainer process, which includes filing and serving the Unlawful Detainer, Defendant response times, and the timing of pretrial proceedings, trial, and the Sheriff’s lockout. The goal of the workshop is to provide attendees with a basic understanding of the Unlawful Detainer process to help them assess how much time they may have to assist their clients. Breakout Session 1: 10:10 AM – 11:05 AM Approximately 7 million Americans are currently living with Alzheimer’s disease, including around 700,000 individuals in California. This condition is the second leading cause of death in the state and affects Latinos and African Americans disproportionately. According to the Alzheimer’s Association’s 2024 Facts and Figures Special Report on Dementia Care Navigation, there is a clear need for dementia care navigation. Seventy percent (70%) of dementia caregivers report that coordinating care is a stressful experience. More than half (53%) find navigating the healthcare system difficult. Additionally, a vast majority of dementia caregivers 97% indicate that having navigation support would be beneficial. Furthermore, 60% of surveyed workers believe that the current healthcare system is not effectively assisting people living with dementia and their caregivers in navigating dementia care. This presentation will cover the following topics: a) Understanding Alzheimer’s and dementia, including risk factors and symptoms, with a focus on prevalence in Riverside County b) An overview of what RUHS is doing to address dementia care c) Available resources for professionals and the community d) Resources for other health systems that wish to replicate RUHS’s efforts Alzheimer’s: A Public Health Crisis

Presenter Ernie Reguly, JD Attorney Riverside Legal Aid

Presenters Dr. Wael Hamade, MD, FAAFP, AGSF Geriatric Medicine Division Chair Associate Professor UCR SOM Associate Director of the Elder Abuse Forensic Center for the County of Riverside Riverside University Health System, Medical Center Judith Martinez, MPH, CHA Health Systems Director Alzheimer’s Association

15 2025 Elder and Dependent Adult Abuse Symposium

Breakout Session 1: 10:10 AM – 11:05 AM This workshop will outline clear and direct steps to take when you suspect that a loved one has been targeted or victimized by financial abuse. You will receive updated information on the deceptive tactics used by perpetrators who manipulate their victims into believing they are trustworthy and have their best interests at heart, all while gathering critical information to commit fraud. We will also explore various methods to seek remedies and recover lost funds. Preying on Vulnerable Loved Ones: Financial Abuse and Recovery of Funds

Presenters Victor Cardona, MBA, CFE, CAMS, CFCS Senior Vice President, BSA O Golden State Bank David Wall, JD, CPA, CFE Forensic Accountant Riverside County District Attorney’s Office Diane Zimmerman, CFE Forensic Accountant Riverside County District Attorney’s Office

Hoarding: A Simple Look at a Complex Disorder

Breakout Session 1: 10:10 AM – 11:05 AM This comprehensive lecture provides an in-depth understanding of hoarding, its causes, and effective intervention strategies. Key Topics: What is Hoarding? – Identifying when collecting crosses into hoarding. Why People Hoard – Exploring psychological triggers behind compulsive acquiring. Types of Hoarding Behaviors – Learning how different hoards reveal insights about individuals. Dangers of Hoarding – Understanding hidden risks through real-life examples, emergency footage, and expert insights. Making Progress with Hoarders – Proven strategies for effective intervention and long-term success. Aftercare for Success Implementing four simple steps to break the 97% relapse cycle. Learning Objectives: Recognize hoarding vs. clutter/disorganization. Understand root causes and classifications of hoarding. Identify life-threatening dangers in hoarded environments. Learn effective, compassionate intervention methods. This lecture, backed by 30 years of experience in hoarding cleanup and 15 years as a firefighter, equips attendees with practical skills to support individuals and communities effectively.

Presenter Cory Chalmers, CEO Steri-Clean Television Host

16 2025 Elder and Dependent Adult Abuse Symposium

Mail Fraud Schemes Targeting the Elderly

Breakout Session 2: 11:20 AM – 12:15 PM

The U.S. Postal Inspection Service serves as the law enforcement arm of the U.S. Postal Service, tasked with enforcing over 200 federal laws by investigating crimes related to the U.S. Mail, the postal system, or postal employees. Postal Inspectors are federal law enforcement agents who investigate various crimes involving the mail, including fraud, theft, violent crimes against postal employees, dangerous mail, the transportation of illegal drugs through the mail, and child exploitation that occurs via mail. The U.S. Postal Inspection Service is committed to supporting and protecting the U.S. Postal Service, its employees, infrastructure, and customers. They enforce laws designed to safeguard the nation’s mail system from illegal or dangerous activities, ensuring public trust in the mail. In recent years, there have been an increase in mail fraud schemes targeting the elderly. Information will be provided about current mail fraud scams, including: mortgage fraud, investment scams, romance scams, foreign lottery/sweepstakes scams, money mule scams, and imposter scams. Additionally, mail fraud prevention tips will be shared to help individuals recognize these scams and avoid becoming victims.

Presenters

Gina Gentiluomo U.S. Postal Inspector U.S. Postal Inspection Service Lisa Cummings, BA U.S. Postal Inspector U.S. Postal Inspection Service

Understanding, Identifying, and Documenting Different Kinds of Elder Abuse

Breakout Session 2: 11:20 AM – 12:15 PM

Presenter

This workshop provides an overview of elder abuse, including physical, financial, neglect, sexual, and emotional abuse. Participants will learn to identify key characteristics, behaviors, and risk factors that increase vulnerability among older adults. A primary focus is effective documentation for law enforcement, such as accurately recording observations of injuries, living conditions, and interactions. Attendees will gain skills in preserving physical evidence, photographing injuries, maintaining chain of custody, and writing detailed, objective reports with clear dates, times, and verbatim victim or witness statements to support legal action. The session also covers best practices for collaborating with law enforcement to ensure a cohesive response. Participants will leave equipped with practical tools to advocate for victims and work with multidisciplinary teams to protect vulnerable individuals.

Maureen DuMouchel, JD Managing Deputy District Attorney Riverside County District Attorney’s Office

17 2025 Elder and Dependent Adult Abuse Symposium

Breakout Session 2: 11:20 AM – 12:15 PM Decision-Making Capacity and Vulnerable Adults

Presenter

When questioning brain function, understanding decision-making capacity (DMC) is crucial for effectively serving older adults, whether they are suspected victims or consumers of our services. Consider the following questions: Do I have their informed consent? Do they have the right to refuse my suggested intervention? What about when it comes to adult protective services, reporting a crime, or transferring them to a hospital? This workshop aims to enhance your competence in working with individuals with diminished capacity by helping you recognize various neurocognitive and mental health disorders and how these conditions may impact decision-making. Discussions will also encompass a wide range of social and cultural factors that affect clients. The law instructs us to assume capacity with our clients, so we will review appropriate practices to determine when further assessment is necessary. Additionally, we will cover effective communication with other providers and how to document interactions using appropriate language from psychological, legal, and judicial perspectives. This professionalism will help explain the next steps to clients and their families.

Adria Navarro, PhD. LCSW, FGSA Program Manager University Southern California Verdugo Hills Hospital

Breakout Session 2: 11:20 AM – 12:15 PM IRC Orientation: Understanding Services and Support

Presenters

This workshop provides an overview of elder abuse, including physical, financial, neglect, sexual, and emotional abuse. Participants will learn to identify key characteristics, behaviors, and risk factors that increase vulnerability among older adults. A primary focus is effective documentation for law enforcement, such as accurately recording observations of injuries, living conditions, and interactions. Attendees will gain skills in preserving physical evidence, photographing injuries, maintaining chain of custody, and writing detailed, objective reports with clear dates, times, and verbatim victim or witness statements to support legal action. The session also covers best practices for collaborating with law enforcement to ensure a cohesive response. Participants will leave equipped with practical tools to advocate for victims and work with multidisciplinary teams to protect vulnerable individuals.

Travis Gaddishaw-Grant, BA Education Senior Training Specialist Inland Regional Center Danielle Montero, BA in Sociology Senior Training Specialist Inland Regional Center

18 2025 Elder and Dependent Adult Abuse Symposium

Breakout Session 2: 11:20 AM – 12:15 PM A United Front Against Unlicensed Facilities

Presenter

Unlicensed care facilities operate outside the oversight of the California Department of Social Services, Community Care Licensing Division, creating significant risks for elderly and dependent adults. This presentation, led by Icela Estrada, Assistant Branch Chief of the Adult and Senior Care Program will examine the enforcement challenges and regulatory gaps under Health & Safety Code. Attendees will gain insight into how unlicensed facilities evade state inspectors, the health and safety hazards they pose, and the financial exploitation often suffered by vulnerable residents. The session will cover identifying unlicensed operations, enforcement mechanisms, and inter-agency collaboration, including task force efforts to combat elder and dependent adult abuse. Through case studies and real-world enforcement strategies, participants will learn about successful legal pathways for prosecution, and best practices for safeguarding at-risk individuals. This presentation is essential for legal professionals, law enforcement, social workers, adult protective services and community advocates working to protect residents and strengthen oversight of unlicensed facilities in California.

Icela Estrada Assistant Branch Chief California Department Social Services Community Care Licensing Division

Sweepstakes Scams: Mechanisms, Impact, and Prevention

Breakout Session 3: 1:55 PM – 2:50 PM

Presenters

This workshop will explore trends in sweepstakes scams, particularly those targeting older adults. These scams can take various forms, including letters, phone calls, and even some reports of in person visits. They often involve impersonation, where scammers pose as legitimate organizations like Publishers Clearing House. Sweepstakes scams continue to be one of the most prevalent types of fraud affecting the population, especially those aged 80 and older. For example, data from the FTC Consumer Sentinel Network indicates that the total reported losses from these scams in the first three quarters of 2024 reached $245.9 million, with a median loss of $950 per victim. During the workshop, we will discuss the factors that increase vulnerability to sweepstakes scams, the effects these scams have on victims, strategies to reduce victimization, and the psychological impacts associated with these scams.

Stacey Wood, PhD, ABPP Professor Scripps College

Hannah Peeples, BA Research Associate Scripps College

19 2025 Elder and Dependent Adult Abuse Symposium

Supported Decision Making Breakout Session 3: 1:55 PM – 2:50 PM

Presenter

On September 30, 2022, the California Legislature enacted AB 1663, which codified supported decision-making. This powerful tool can avoid the need for a conservatorship for individuals who can make their own decisions with assistance from family, friends, or professionals. This workshop discusses the pros and cons of such an agreement and its specific legal requirements.

Sheri Cruz, JD Probate Attorney Riverside Superior Court

Documenting Elder Abuse: A Guide for Successful Prosecution

Presenters

Ricky Esquivel, MAMG Research Assistant National Center on Elder Abuse Elder Abuse Guide for Law Enforcement (EAGLE) Lori Mars, JD, LLM Director National Center on Elder Abuse Elder Abuse Guide for Law Enforcement (EAGLE)

Breakout Session 3: 1:55 PM – 2:50 PM

This workshop will outline clear and direct steps to take when you suspect that a loved one has been targeted or victimized by financial abuse. You will receive updated information on the deceptive tactics used by perpetrators who manipulate their victims into believing they are trustworthy and have their best interests at heart, all while gathering critical information to commit fraud. We will also explore various methods to seek remedies and recover lost funds.

The 4 Ws of Advance Directives: What, Why, Who, and When Breakout Session 3: 1:55 PM – 2:50 PM

Presenter Dr. Teresa Graney, DSW, MSW, LCSW PACT Social Worker Veteran Affairs Loma Linda Healthcare System

Terry Schiavo suffered a cardio-respiratory arrest in 1990 at the age of 26, leaving her incapacitated. She had no Advance Directives outlining her preferences for medical care prior to the incident. The struggles faced by her family highlight the negative consequences of not having the document ready before one becomes incapacitated. Her heartbreaking story illustrates the emotional toll on family members who must make decisions that may not align with what she would have wanted had she prepared her Advance Directives in advance. Any of us can lose the ability to make our own medical decisions due to illness, accidents, or cognitive decline, just as Ms. Schiavo did. Having an Advance Directive in place ensures that our medical preferences are respected. This presentation will explore the WHAT, WHY, WHO, and WHEN of Advance Directives, emphasizing the importance of adults executing these documents. It will also discuss how the VA addresses this issue within the veteran population.

20 2025 Elder and Dependent Adult Abuse Symposium

Protection When Restraining Orders Aren’t Enough Breakout Session 3: 1:55 PM – 2:50 PM

Presenters

Protective court orders are intended to reduce harm to individuals at risk of physical abuse and stalking. Although they are referred to as “court orders,” law enforcement typically only responds reactively when a violation occurs. Many victims report being assaulted in retaliation for obtaining protection orders against their abusers. When victims call local law enforcement for assistance, the timing of their response can vary, and a catastrophic event can happen in just a moment. Statistics indicate that this is a frequent issue. There is a need for creative solutions to enhance protection against physical abuse and stalking. The Domestic Violence and Abuse Protection (DVAP) takes a proactive approach to prevent the potentially deadly consequences of violated protective orders. This session will explore how DVAP collaborates with the Domestic Violence Abuse community and law enforcement, as well as who provides the services we offer. We will also review case histories and discuss the best ways to contact DVAP for assistance.

Jeffery Lee, Investigator USN Combat Medic, BUD/s School, SQT, LO-Pro Motorcade Ops Domestic Violence and Abuse Protection Christian Vaughan, BS Public Administration Investigator Domestic Violence and Abuse Protection

Compassion: The Compelling Case for Healing in Action

Breakout Session 4: 3:05 PM – 4:00 PM

Presenter

Compassion makes a significant difference. Evidence indicates that compassion can lead to beneficial physiological and psychological effects, enhance self-care, and improve the overall quality of care. This workshop will explore the meaningful impacts of compassion in the medical field, which can also be applied across various service delivery systems. Attendees will: 1. Define compassion. 2. Identify how compassion positively impacts care. 3. Explore methods to incorporate compassion into service. 4. Discuss how compassion can help prevent burnout.

Ben Jauregui, DSW, MPA Manager, Integrated Transitional Care Inland Empire Health Plan (IEHP)

Developmental Disabilities & Adults: What to Know

Breakout Session 4: 3:05 PM – 4:00 PM

Presenter

This workshop will offer essential information for service providers interested in working with adults with developmental disabilities. It will cover a brief overview of diagnostic and behavioral presentations, strategies for interviewing dependent adults and their families or caregivers, and barriers to accessing resources.

Sara DeLeon, PsyD Psychologist Private Consultant

21 2025 Elder and Dependent Adult Abuse Symposium

Stop the Stigma: Breaking Down Barriers to Mental Health Access This presentation addresses the challenges that individuals face when seeking treatment for mental health conditions. It also offers recommendations for providers on how to better support their clients in accessing care. Participants will gain a deeper understanding of stigma and its impact on the individuals they serve. Due to the high population of seniors in the San Jacinto/Hemet region, there is a growing demand for targeted support and resources in this area. Through an Encampment Resolution Grant, we secured $12 million in funding to support these efforts. Breakout Session 4: 3:05 PM – 4:00 PM This workshop will emphasize the partnership between our local Homeless Continuum of Care and the Department of DPSS - Adult Services Division. Over the past five years, this collaboration has enabled our community to assist 600 seniors. Our seniors represent one of the most vulnerable populations and are significantly impacted by the rising cost of living. Many depend on fixed incomes that do not keep pace with inflation, making it increasingly difficult to afford necessities like housing, healthcare, and food. Additionally, some seniors face mobility limitations, lack access to technology, and encounter other barriers that further restrict their ability to obtain resources and support. Without adequate assistance, many are at risk of financial hardship, housing instability, and declining health. Given the significant challenges seniors face while unhoused, HWS - Continuum of Care and Adult Protective Services have come together to provide essential support services to seniors in need, ensuring they receive the necessary assistance for their well-being and stability. Dealing With Anosognosia in Dementia and Severe Mental Illness Breakout Session 4: 3:05 PM – 4:00 PM How can we assist individuals who are unaware of their illness? How can we manage our own emotions when interacting with these individuals? This workshop will discuss strategies for recognizing and addressing anosognosia, which is the lack of awareness of an illness. Participants will learn tips to break the cycle of combative arguments and improve interactions. The workshop will also explore the benefits of radical acceptance for personal well-being and conclude with resources available in Riverside County. Tailored Solutions to Address Senior Homelessness in Riverside County Breakout Session 4: 3:05 PM – 4:00 PM

Presenter William “Eddie” Brown, MSW, LCSW Clinical Therapist II Riverside University Health System - Behavioral Health

Presenters

Damaris Martinez Marrufo, BA Supervising Development Specialist County of Riverside Housing & Workforce Solutions (HWS) Raushanah Walker , MSW Supervising Development Specialist Riverside County Housing & Workforce Solutions (HWS)

Presenters

Adrienne Claytor, LCSW Mental Health Specialist SCAN / Independence at Home Mila Lilien, MAG, CCM Mental Health Specialist SCAN / Independence at Home

22 2025 Elder and Dependent Adult Abuse Symposium

Riverside County Second District Supervisor Karen Spiegel

2025 Elder and Dependent Adult Abuse Symposium PROUD SPONSOR OF

rivcodistrict2.org district2@rivco.org (951) 955-1020

23 2025 Elder and Dependent Adult Abuse Symposium

Speaker

biographies

William “Eddie” Brown, MSW, LCSW Clinical Therapist II Riverside University Health System Behavioral Health

W. Edward Brown earned a BA in history and philosophy from Boston College and received his MSW from Loyola University Chicago in 2012. Since obtaining his MSW, Eddie has worked in various settings, including schools, Adult Protective Services, forensic mental health in jails, and at the Riverside New Life Clinic. Eddie has been with the County of Riverside since

2015. At the outpatient clinic, he provides therapy for people with severe mental illness. Additionally, Eddie created and facilitates groups on Dialectical Behavior Therapy (DBT), narrative therapy, grief and loss, anger management, and conflict resolution. The Riverside New Life Clinic is part of the RUHS Behavioral Health – Forensic Mental Health division. It serves adult consumers on probation and parole. One of the primary goals of the New Life program is to assist consumers in healing from their past and reintegrating into society.

Victor Cardona, MBA, CFE, CAMS, CFCS Senior Vice President, BSA O Golden State Bank

Victor Cardona is the Senior Vice President and BSA Officer at Golden State Bank in Los Angeles, CA. He has been in the banking industry since 2004 and has specialized in Anti-Financial Crime compliance since 2005. Additionally, Victor is an Adjunct Professor at Cal Poly Pomona, where he teaches forensic accounting. He has also served on the Executive Board of the ACAMS

Southern California Chapter and was honored as the 2022 ACAMS Anti-Financial Crime (AFC) Professional of the Year. Currently, Victor holds the position of Director of Public-Private Partnerships with the Association of Certified Fraud Examiners, Inland Empire Chapter.Inspector Gentiluomo wants victims to know that there is no shame in having been scammed and wants every individual to report when they have been. You never know when your information might contain the missing piece law enforcement needs to solve a case.

Adrienne Claytor, LCSW Mental Health Specialist SCAN / Independence at Home

Adrienne Claytor is a dedicated and compassionate Licensed Clinical Social Worker at Independence at Home, where she skillfully conducts both individual and group psychotherapy sessions. With a wealth of experience, she has worked tirelessly to support older adults, adults, and families, employing a diverse array of evidence-based practice models. Her approach is characterized by empathy and insight, helping clients navigate their challenges and uncover pathways to healing and personal growth.

24 2025 Elder and Dependent Adult Abuse Symposium

Cory Chalmers CEO & TV Host Steri-Clean

Cory Chalmers is a leading expert in the fields of extreme cleaning, biohazard remediation, and hoarding disorder. With over 28 years of experience, he has devoted his career to helping individuals and families navigate the challenges associated with hoarding, trauma cleanup, and hazardous environments. Cory began his journey as a firefighter and paramedic, where

he witnessed firsthand the devastating effects of hoarding, unattended deaths, and biohazards. Determined to make a difference, he founded Steri-Clean, Inc., a nationwide leader in crime scene cleanup, hoarding remediation, and decontamination services. His expertise and compassionate approach have established him as a trusted authority in the field. Cory gained national recognition as a featured expert and cleanup specialist on the Emmy nominated TV series “Hoarders,” where he educates viewers about the complexities of hoarding disorder and helps transform lives. Beyond television, Cory is a sought-after speaker, educator, and consultant, training first responders, mental health professionals, and government agencies on the risks and solutions related to hoarding and biohazards. He is passionate about breaking the stigma surrounding hoarding and providing real solutions that lead to lasting change. Through Steri-Clean, public outreach, and education, Cory continues to be a driving force in raising awareness and offering hope to those in need.

Sheri Cruz, JD Probate Attorney Riverside Superior Court

Sheri Cruz has been a licensed attorney for over 30 years. She spent the first 13 years of her career in private practice, primarily focusing on probate law, which includes estate planning, probate administration, guardianships, and conservatorships. During this time, she served on the panel of court appointed counsel for minors and conservatees involved in guardianships and conservatorships. Since 2007, she has worked as a Probate Attorney with the Riverside Superior Court.

Lisa Cummings, BA International Business Postal Inspector U.S. Postal Inspection Service

Lisa Cummings has worked as a United States Postal Inspector in the Los Angeles Division of the United States Postal Inspection Service (USPIS) for over 17 years. Before joining the USPIS, she spent 13 years with the United States Postal Service in various roles, including letter carrier, clerk, supervisor, Consumer Affairs Manager, and Officer in Charge. With over 30 years of experience in the postal system, Inspector Cummings is dedicated to serving the public and safeguarding the integrity of the U.S. Mail.

Inspector Cummings has conducted numerous criminal investigations related to mail fraud, mail theft, bank fraud, and identity theft. She has also held seminars to educate the elderly about scams, including those involving mail fraud and identity theft. Through community outreach workshops, she provides valuable information on preventing mail fraud and helps individuals recognize potential scams, empowering them to avoid becoming victims.

25 2025 Elder and Dependent Adult Abuse Symposium

Sara DeLeon, PsyD Psychologist Private Consultant

Sara DeLeon is a licensed psychologist with a specialization in supporting individuals with developmental disabilities. She possesses extensive experience in community outreach initiatives, facilitating transportation, organizing excursions, managing work crews, and conducting thorough assessments. Moreover, Sara has worked closely with law enforcement and first responders during critical incidents, providing valuable insights and support. Additionally, she has conducted POST evaluations for pre employment purposes, ensuring that candidates meet the necessary qualifications for their roles.

Ricky Esquivel, MAMG Research Assistant National Center on Elder Abuse / EAGLE

Ricky Esquivel, MAMG serves as a Research Assistant for the NCEA and the Elder Abuse Guide for Law Enforcement (EAGLE) project. With a bachelor’s and master’s in Gerontology from the USC Leonard Davis School of Gerontology, he combines his interest in medicine with his passion for the care of older adults to spread awareness and prevent mistreatment of older adults.

Icela Estrada Assistant Branch Chief

California Department Social Services Community Care Licensing Division

Icela Estrada is the Assistant Branch Chief for the Adult and Senior Care Program at the California Department of Social Services (CDSS), specifically within the Community Care Licensing Division (CCLD). With more than 19 years of experience, she has committed herself to regulatory enforcement, oversight of investigations, and policy implementation aimed at safeguarding the health and safety of children, dependent adults, and the elderly in licensed care facilities. Since starting her career with CCLD in 2005, Icela has gained extensive expertise in Title 22 Regulations and Health & Safety Codes, as well as in multi-agency collaboration. She works closely with the Department of Justice Division of Medi-Cal Fraud and Elder Abuse, city and district attorneys, Adult Protective Services, and other agencies to identify and shut down unlicensed care facilities that pose risks to vulnerable populations. Icela has played a key role in strengthening enforcement strategies, ensuring regulatory compliance, and advocating for enhanced protections for at-risk individuals. She has also led training sessions for regulatory agencies, law enforcement personnel, and community stakeholders on investigating unlicensed care facilities and best practices for facility oversight. Her passion for protecting the most vulnerable people drives her ongoing efforts in awareness, training, and community outreach.

26 2025 Elder and Dependent Adult Abuse Symposium