CQI Newsletter October 2024

SPAB - OSPM

October 2024

Frequently Asked Questions

1. Who is my division CQI Lead? Answer :

2. Why is my supervisor/manager asking me to attend LSS training? Answer: You may have seen the DPSS Strategic Plan 2023-2028. Within the 33 objectives outlined in the plan, there are several related to LSS training. As a World Class Learning Organization, we are determined to Lean out our processes and make our service delivery more efficient. This starts with getting everyone trained in the basics of LSS. 3.How can I submit an idea for a process improvement? Answer: If you’ve identified a process that could be improved using CQI and LSS methodologies, please submit it through our CQI Idea Submission Form. The link can be found on all division homepages and the department homepage. 4. When should I not use the CQI Idea Submission Form? Answer: Do not use the form to submit a complaint, an HR issue, technology issue, facilities issue, or a non-CQI-related suggestion. 5. Where can I find the training materials shared during my classes? Answer: OSPM has created a CQI SharePoint Page on the DPSS intranet that houses a lot of CQI and LSS information and tools. Included in the CQI Resource Library are the training decks for the Lean Six Sigma Classes that we have launched. 6. What is a Lean Six Sigma Practitioner? Answer: A staff member who has experience with project management and is actively applying CQI/LSS principles and practices in their work. They will have opportunities to apply their knowledge, participate in and facilitate RIEs, and act as an LSS Coach. 7. How do I express my interest in the Green Belt Certification? Answer: Reach out to your CQI lead to express your interest in applying for a Green Belt Certification. See question 1 for your division CQI Lead. 8. What if I have more questions about Lean Six Sigma Training available to me? Answer: The DPSS Lean Six Sigma Training Site has a lot of information on the DPSS LSS Training Program. This site includes course information, schedule of classes, and LSS class news. Can't find the answer to your question on the site, please send an email to DPSS LSS Training (dpsslsstraining@rivco.org).

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