CQI Newsletter October 2024

SPAB - OSPM

October 2024

CQI Rockstars

Joan Danfifer , Administrative Services Manager II over Internal Services, is a member of the Admin Division Coalition and has attended all classes up to RIE Facilitation! She has implemented the CQI and LSS tools that she has learned from the LSS Classes in her units. Joan has used process mapping on several of her processes and her team members are excited about the improvements they are implementing. She looks forward to adding more tools to their unit CQI/LSS toolkit.

Kristel Talavera , Administrative Services Analyst II with EAS, stood out from all the rest at the afternoon White Belt Training on August 14th. Not only was she an active participant, but she took the lead in her team and

Newsletter helped them progress through the simulation and the exercises using the various LSS tools introduced.

Regional Manager Delkys “Del” Scarlett and Social Services Supervisor II Maria Zelaya have taken a supportive approach to Continuous Quality Improvement (CQI), which has been essential in implementing changes to the Perris ISD Pilot in ASD. During OSPM’s Gemba Walk, their collaboration inspired the ISD Support Team to quickly adopt OSPM's recommendations. Both Del and Maria embraced the feedback, guiding their team through necessary adjustments. Maria captured her vision for the Gemba Walk, stating, “I just want to hand over a gift. I want to provide the manager with the perfect ISD Pilot package so they won’t have to worry about what to do and how,” a sentiment that embodies DPSS’s CQI efforts. Del’s timely support served as a guiding light for the ISD Team throughout this initiative. Together, Del and Maria are strong advocates for advancing DPSS’s CQI initiatives within their teams.

Delkys "Del" Scarlett

Maria Zelaya

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