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12 | RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES

T he county-wide Integrated Services Delivery initiative took shape in Fiscal Year 23/24 with DPSS and county partners adopting new processes and information platforms to improve customer experiences and outcomes. “The purpose of the Integrated Service Delivery system is to streamline our collective ability to best serve customers through cross-departmental collaboration among many county partners,” says Barbara Andrade DuBransky, deputy director of the Office of Service Integration at the Riverside County Executive Office. Andrade DuBransky says departments across the county’s Health, Human Services, Public Safety, Public Works and Internal Services portfolios are piloting or designing pilots to test their participation and embed the system known as “RivCoOne” into their operations. “DPSS has been involved from the beginning,” Andrade DuBransky says. Through the “Strengthening Blythe Community” project, the Self-Sufficiency team has forged strong relationships to register residents into integrated services. The In-Home Supportive Services team in Perris has enrolled hundreds of seniors into integrated services. Children’s Services is collaborating closely with external partners to support and stabilize at-risk families and improve the experiences of youth and children in foster care. DPSS is planning to add community health workers into its programming in Fiscal Year 24/25 to increase community outreach, and the Hemet Self Sufficiency office is on track to enter the pilot with more DPSS programs entering over time. “We have set a North Star for ourselves,” Andrade DuBransky says. Among California counties, Riverside County ranks in the 39.3 percentile on the Healthy Places Index (HPI). Riverside County’s social services and public health leaders have set a goal to increase its HPI by 30 points, rising to the top one-third of the state’s 58 counties over the next 30 years. The HPI tracks and maps data on social conditions that drive health outcomes, such as education, job opportunities, and the environment. Service providers use the neighborhood-level data to prioritize resources in areas most disproportionately impacted by health and racial inequities.

County’s Integrated Partners Aim for the “North Star” on California’s Healthy Places Index Office Assistant III Kesslyn Milo works in a cross-county client information platform to process referrals for DPSS services.