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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES | 13

“Our expectation is all county departments that are resident-facing, as well as our community, educational and non-profit partners will participate in a system where all county customers can access comprehensive services by coming through just one of our doors,” Andrade DuBransky explains. With client permission, state law now permits health and human service agencies to share relevant client information between themselves. Further, the Riverside County Board of Supervisors expanded the county departments that are included in its B-23 Covered Entity policy. The policy supports data sharing for the purpose of coordinating services. In early 2024, county partners deployed a shared referral and information platform to accept and make referrals. By reducing barriers to service and curtailing

the frustration many residents experience when trying to navigate a complex system to get the help they need, the integrated partners are enhancing timely customer service and improving outcomes. DPSS staffer Kesslyn Milo works in the shared information platform, receiving incoming referrals from outside agencies for clients who need services such as CalFresh and CalWORKS. “It’s really rewarding connecting clients to resources that improve their quality of life and making sure they get a warm hand off in the referral process,” Milo says. “DPSS has shaped the system at every turn,” Andrade DuBransky says. “We continue to look forward to learning and growing the Integrated Services Delivery system together.”