DPSS Executive Progress Report TO COMPRESS

BY THE NUMBERS

98%

99%

99% Enrollment of IHSS caregivers/ clients into the state mandated Electronic Visit Verification system

98% Timely Intakes and 99% Reassessment Compliance Rate for In-Home Supportive Services (IHSS)

1,300 APS referrals received per month and 1,200 IHSS applications received per month

2,500

58,000

58,000 abuse and neglect calls received to the APS hotline monthly

6 7

EXPEDITED IN-HOME CAREGIVER PROCESSING More than 1,000 IHSS caregiver applicants are being processed and oriented each month, eliminating backlog and reducing wait times from 4 months to less than 2 weeks. City partners made this possible by allowing us to use large facilities for caregiver orientation and processing.

9 8 EMERGENCY HOUSING AND FOOD ASSISTANCE FOR SENIORS AND THOSE WITH DISABILITIES Leveraging our state grants for adult protection, we partnered with O ffi ce on Aging (OOA) and Habitat for Humanity to feed thousands of seniors, assist with emergency housing, and extend case management services to seniors and dependent adults with complex needs. MULTIDISCIPLINARY TEAMS Our Multidisciplinary Teams improve safety outcomes for protective services clients in adult protection and in-home services by enhancing collaboration and service provision among partner agencies. On average, APS conducts 110 MDT meetings per year, coordinating care for the most complex cases of abuse. Our MDT handled approximately 800 consumer fraud and 60 capacity assessments, geriatric assessments, and forensic evaluations. USE OF MODERN TECHNOLOGY EQUALS BETTER SERVICE FOR OUR CUSTOMERS Processing times for IHSS applications have been reduced by 70%. IHSS employment verification requests were reduced by 86%; from 60 days to 7 days. 01 ONLINE REPORTING FOR ELDER ABUSE Elder abuse is known to be widely underreported. Our new web-based reporting system for mandated reporters makes this process easier and more convenient, supporting the role of law enforcement, first responders, hospital personnel and others to report and respond to elder abuse.

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2020 EXECUTIVE PROGRESS REPORT