DPSS Executive Progress Report TO COMPRESS

A D U L T S E R V I C E S

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Adult Services quickly adapted to the COVID-19 environment by optimizing technologies and redefining our service delivery models— all while keeping the health and safety of our sta ff and customers at the forefront. I am continuously inspired by the dedication, professionalism, and compassion that our sta ff , county partners and the community share for our vulnerable adults and seniors. TODD BELLANCA Assistant Director, Adult Services Division 2020 HIGHLIGHTS ”

100 DAY CHALLENGE TO ELIMINATE SENIOR HOMELESSNESS We co-led the county’s e ff ort to end senior homelessness. Dedicating 16 APS social workers and 9 Social Service Assistants to provide intensive case management and care coordination, we partnered with Riverside County O ffi ce on Aging, RUHS-MH, and HHPWS to serve 200 seniors through Project RoomKey and transitioned 100 seniors to permanent housing. MODERNIZATION IMPROVES EFFICIENCY & ACCESS Technology has improved overall operations and increased opportunities for customers to easily access services. In 2020, Adult Services successfully automated many of its processes from a paper to digital format. The APS and IHSS casefiles went paperless. This resulted in need for less space; heightened security of confidential records and increased access to case records while reducing courier services between more than a dozen o ffi ces countywide. CONSOLIDATED MAIL CENTER A single centralized mail center has allowed us to eliminate 12 mail locations. Heightened e ffi ciencies have allowed a reduction in sta ff needed to send, receive, process, and scan incoming and outgoing mail. We also converted 14 fax lines to e-fax. Leveraging our Adult Protective Services state grants, we partnered with O ffi ce on Aging and Habitat for Humanity to feed thousands of seniors, assist with emergency housing, and extend case management services to seniors and dependent adults with complex needs. EMERGENCY HOUSING AND FOOD ASSISTANCE FOR SENIORS AND THOSE WITH DISABILITIES

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MAPPING CUSTOMER LOCATIONS Our planning e ff orts improved through the GIS Client Pin Maps. This technology allowed us to identify client locations using data from multiple programs, and to better forecast sta ffi ng needs and resource deployment.

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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES