DPSS Executive Progress Report TO COMPRESS

BY THE NUMBERS

47% increase in enrollment of self- service tools (text alerts, C4Yourself Online Accounts, C4Yourself Mobile App).

Mar-Sept; 96% of all CalFresh applications were processed timely, exceeding the 90% federal requirement

47%

96%

89% The use of new workload

2020 vs Mar-Sep 2019) 19%

19% increase in the number of CalFresh apps received (Mar-Sep

distribution technologies resulted in an 89% decrease in Medi-Cal application processing times

NEW FUNDING, INCREASED HEALTH COVERAGE We received a state grant to partner with Riverside University Health System to increase Medi-Cal program access in its 13 Federally Qualified Health Centers countywide. By increasing Medi-Cal coverage, we are reducing county costs and improving access to healthcare and behavioral health services.

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IMPROVED PARTNERSHIPS, BETTER ACCESS Our collaboration e ff orts with Riverside County Corrections and the Department of Probation resulted in 2,525 new Medi-Cal applications.

INCREASING SELF SUFFICIENCY The Employment Services Program (ESP) continues to collaborate with county economic development partners, Human Resources-TAP, California Dept. of Rehabilitation, community colleges and key stakeholders to improve capacity for on-the-job training programs countywide. We have increased ESP customer participation and reduced their reliance on CalWORKs.

TOP RATED CALL CENTER Our Riverside Regional Call Center service level is top rated in California, exceeding state standards by answering 98% of all calls within 30 seconds.

IMPROVING HEALTH OF FAMILIES WITH CHILDREN We partnered with First 5 Riverside to expand the Home Visitation Program for Families with Children. Together, we implemented the evidence-based SafeCare home visitation program for families in the Children’s Services and Self Su ffi ciency programs. Our teams contacted more than 3,200 first time mothers in the CalWORKs program, achieving a 22% opt-in rate for voluntary enrollment in SafeCare. 01

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2020 EXECUTIVE PROGRESS REPORT