DPSS Executive Progress Report TO COMPRESS

S E L F S U F F I C I E N C Y

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We rapidly shifted our service delivery model to make sure families and individuals could access the essential resources they needed during the pandemic. Our focus on customer service, timeliness and e ffi ciency will continue unabated as we help our communities recover from this global economic crisis. ALLISON GONZALEZ Assistant Director, Self Su ffi ciency Division 2020 HIGHLIGHTS ”

MODERNIZED TOOLS Self Su ffi ciency led the use of new technologies for business and training platforms to conduct meetings, customer interviews and sta ff training. We collaborated with Human Resources to use new virtual technologies for interviewing candidates for employment. TIMELY PROCESSING OF RECORD-HIGH APPLICATIONS During the height of the pandemic, CalFresh received a record-high number of 96,062 applications— the highest in any C-IV county across the State—with 98% processed timely. Delinquent applications were reduced in Medi-Cal by 89% (March to September) and Self Su ffi ciency by 70%. Medi-Cal state referral backlog reduced by 91%. WRAPAROUND HOMELESS SERVICES In collaboration with the Housing, Homelessness Prevention and Workforce Solutions Department and RUHS Behavioral Health, we expanded our wraparound services to now include the General Assistance (GA) population, who are adults without dependents. During the first quarter of the new fiscal year, the GA program had an average caseload of 2,024. We are helping customers become self-su ffi cient through mental health services, temporary shelter solutions and substance abuse and job readiness programs. WELFARE TO WORK CURRICULUM Sta ff responded to the COVID pandemic limitations by developing distance learning curriculum that customers can complete from home in a new virtual classroom. Cell-Ed was implemented to provide education and training through a mobile device so our customers can continue gaining skills to become self su ffi cient. SELF SERVICE EXPANDS ACCESS At 44%, we have the highest rate statewide of customers opting into at least one of our self-service platforms. Through marketing e ff orts such as online videos, mailers and direct outreach, we have maximized the use of self-service platforms to link our customers to needed services.

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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES