CQI Newsletter October 2024

SPAB - OSPM

October 2024

Division CQI Highlights Cont'd

CHILDREN'S SERVICES DIVISION & SELF-SUFFICIENCY DIVISION-Linkages On August 27th, 2024, DPSS held a Rapid Improvement Event (RIE) aimed at enhancing the efficiency and effectiveness of the Linkages process. This event addressed the concerning decline in monthly Linkages referrals, which fell from 121 to 50 over the past fiscal year. The primary goal was to develop actionable strategies to boost referrals to 100 by November 30th, 2024. A diverse group of stakeholders, including Eligibility Technicians (ETs), Social Services Practitioners (SSPs), Employment Services Counselors (ESCs), and key leadership, joined forces to overcome barriers, drive systemic change, and set a new standard for service excellence. The team is now focused on implementing action items to transform these processes.

Newsletter SELF-SUFFICIENCY DIVISION— Integrated Services Delivery (ISD) Pilot in Blythe

In August 2023, SSD launched an Integrated Services Pilot (ISD) at their Blythe location, introducing various processes to enhance customer engagement. Designated staff greet customers in the lobby and conduct a Whole Person Health Score (WPHS) assessment to identify additional services that could benefit them. Staff then review the assessment results with the customer, using the information to connect them to partnering agencies. Initial outcomes in Blythe show promise, with customers promptly receiving connections to essential services.

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