CQI Newsletter October 2024

SPAB - OSPM

October 2024

Division CQI Highlights

ADULT SERVICES DIVISION—Integrated Services Delivery (ISD) Pilot in Perris! The ASD-In-Home Support Services (IHSS) team took on the task of implementing an ISD Pilot into their operations at the Perris location. With support from OSPM, they evaluated the existing pilot for improvement opportunities and provided recommendations. The Perris ASD-IHSS team has implemented new processes and process improvements that have impacted all of their staff, including public-facing and back-end staff, management, and executives. Additionally, the ASD-IHSS team has implemented several recommendations to improve the sharing of real-time information of ISD clients between IHSS field workers and the ISD Support Team.

Newsletter CHILDREN SERVICES DIVISION - Daily Huddles Pilot CSD is working hard to implement daily huddles—short 15-minute meetings created to foster communication, enhance

collaboration, and ensure alignment on priorities and challenges. They provide a platform for quick problem-solving, support, and accountability aimed at improving service delivery and client outcomes. Harmony Haven’s Daily Huddles serve as a keystone to their operations, occurring every day during each shift change. CSD is excited to expand the implementation of daily huddles with the upcoming launch of the West Corridor Region's Daily Huddles, scheduled for October 31, 2024.

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