CQI Newsletter October 2024

SPAB - OSPM

October 2024

CQI Rockstars

Angela Zuspan , Regional Manager for the Resource Family Approval (RFA) Region, exemplifies remarkable adaptability, skillfully guiding her team through the implementation of the RFA Backlog Rapid Improvement Event Action Plan. With a nurturing and supportive CQI spirit, she led her team to make adjustments within a week’s turnaround for each Just Do It! Thanks to Angela’s commitment to CQI, her team has already completed 79% of the RIE’s Action Plan, significantly reducing Resource Family Approval times.

Colette Crawford , Regional Manager, plays a critical role in advancing CSD’s CQI and LSS efforts. In the CQI space, she serves as one of the eighteen CSD Coalition members. Her diverse knowledge of CSD programs combined with her keen ability to quickly identify the lean approach is instrumental in supporting CSD's CQI initiatives. This has benefitted the review and response to CQI Ideas submissions. She continuous to make valuable recommendations by strategically bringing the appropriate team players together as resources in support of CSD's CQI and LSS efforts.

Newsletter

Page 4