CQI Newsletter October 2024

SPAB - OSPM

October 2024

Notable CQI Outcomes

ASD successfully linked 547 IHSS applicants to additional services through their efforts in the Integrated Services Delivery (ISD) IHSS Pilot. They engaged numerous customers, with 84% completing the Whole Person Health Survey (WPHS).

The SSD team at Blythe diligently worked to implement the Integrated Services Delivery (ISD) Pilot at this location, resulting in 197 customers completing the Whole Person Health Survey (WPHS).

Newsletter A collaborative 1-day Rapid Improvement Event (RIE) to eliminate waste in Harmony Haven operations was a success. The cross-functional teams developed several actions that have reduced the number of reported critical incidents at Harmony Haven from 4-6 to 0 per month.

The Office of Research, Analysis, & Decision-making Support (RADS) implemented Lean practices by identifying reports they could stop producing, effectively reducing their portfolio by 15%. They will conduct further assessments to eliminate duplicate and unnecessary reports.

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