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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES | 105

OSPM Rolls Out Lean Six Sigma Training to Empower Staff and Improve Service Delivery T hroughout Fiscal Year 23/24, the Office of Strategy and Project Management (OSPM) led the development and implementation of the department’s Lean Six Sigma (LSS) Training engagement. OSPM uses feedback to enhance future courses and ensure resources are allocated to improve service delivery and staff engagement.

Program. OSPM continues to roll out training across the department, empowering staff with effective tools to improve processes in their unique work environments. Classes launched in Fiscal Year 23/24 included a pilot for multi-division LSS Champions and Sponsors, and LSS Overview. This training, especially tailored for DPSS, received positive feedback for its relatability and

Upcoming classes include LSS Belt Certifications, White Belt classes beginning in July 2024 and Green Belt classes starting in the fall. These trainings focus on enhancing efficiency and service quality through continuous improvement, process standardization, and strategic initiatives that align with organizational goals and support the department’s 4,800-member workforce.