DPSS Executive Progress Report TO COMPRESS

A D M I N I S T R A T I V E S E R V I C E S Strong and trusted partnerships with internal and external stakeholders strengthen our mission to support and improve the health, safety, independence and wellbeing of individuals and families in all Riverside County communities. “ ” MARIANNA SARMIENTO Assistant Director, Administrative Services Division

2020 HIGHLIGHTS 1 2 READINESS WHEN RESPONDING TO CRISIS DPSS provided sta ffi ng resources to the Department Operations Center to aid in the pandemic crisis. The department also supports Mass Care and Shelter Operations alongside the Emergency Management Department. DPSS partners with American Red Cross to support community emergencies such as the Mecca Microburst, Apple Fire, El Dorado Fire and the Snow Fire. We also developed a formal agreement to use school sites in catastrophic emergencies impacting communities in the County of Riverside. PARTNERING WITH COMMUNITY FOR ESSENTIAL SERVICES By leveraging our community and county partnerships, we were able to expand our restaurant meals program, implement master agreements for foster youth with special focus on emergency and commercially sexually exploited children, and expand work experience/subsidized employment opportunities to ensure self-su ffi ciency. SOCIAL MEDIA SUCCESS We improved our internal and external communication with a new Community & Government Relations Team; the team deployed a robust mainstream and social media calendar to engage and inform stakeholders and customers. Our social media following increased over the past few months by more than 100% with over 4,000 followers. GETTING THE WORD OUT Thanks to widespread support from our community, we launched a countywide digital billboard campaign to inform the public about the risks of abuse and neglect during school closures. Business and civic partners donated digital billboard space for DPSS, currently remaining active in over 20 locations. CONNECTING TO DIVERSE COMMUNITIES IN REAL TIME DPSS participated in several live social media events with trusted partners such as Public Health and TODEC (Training Occupational Development Educating Communities) Legal Center, reaching thousands of Spanish and English-speaking residents on subjects from cash benefits for immigrants and self-su ffi ciency programming. 4 3 5

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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES