DPSS Executive Progress Report TO COMPRESS

BY THE NUMBERS

689 individual training classes have been held virtually (includes new and current sta ff )

77%

689

77% reduction in worker’s compensation claims

1,000 PCs have been deployed to sta ff to telework with an additional 500 to be deployed in the coming weeks

87% 87% decrease in repetitive motion injuries

1,000

6 7 9 8

THE POWER OF GIVING Since March, the department’s Special Investigations Unit sold close to 400 commemorative patches and raised $3,325 for Michelle’s Place, a resource center in Temecula that provides more than 10,000 free services a year to individuals and families battling all types of cancer.

TRANSITION TO VIRTUAL TRAINING ENVIRONMENT All training programs have transitioned to a virtual environment except for CWS/CMS computer-based program, representing 98% of all training. More than 600 individual courses have been made available to sta ff . NEW DATA DASHBOARDS PROVIDE TIMELY PERFORAMANCE TRACKING Part of our readiness for Continuous Quality Improvement (CQI) is the completion of an organizational-level performance dashboard. The purpose of the dashboard is to automate, simplify, and frequently produce a comprehensive snapshot of key performance indicators. SIMPLIFIED BUSINESS PROCESSES TO IMPROVE PROCUREMENT AND FORMAL AGREEMENT TIMELINES We worked closely with the Purchasing Department and O ffi ce of County Counsel to streamline e ff orts for procuring services. We successfully deployed one master agreement consolidating all foster care services. We standardized all boilerplates and Form 11 motions to expedite execution of agreements. TECHNOLOGY SUPPORT FOR BUSINESS CONTINUITY We deployed new technology tools such as call forwarding, Jabber, VPN, CIV Adobe & Java Resources to support the transition into a full-time and permanent telework model. Riverside County Information Technology’s was key to helping us ensure a timely and successful transition during the pandemic, which was necessary to continue serving our customers and community. 01

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2020 EXECUTIVE PROGRESS REPORT