DPSS Executive Progress Report TO COMPRESS

A L I G N I N G O U R G O A L S

Our transformational journey to create a culture of continuous quality improvement began this year. As we enter 2021, DPSS is preparing to embark on a 3-year strategic plan that aligns our department to Riverside County’s goals. This report highlights the accomplishments of our leadership team and sta ff to e ff ectively modernize our infrastructure to support healthy, safe and sustainable communities. We are leveraging the strengths of our internal and external partnerships. Our collective e ff orts are resulting in a strong safety net that is easily accessible, well-coordinated and holistically supportive of the family-centered approach. We are driven by our values to achieve Top Organizational Performance. Our accomplishments reflect Riverside County’s values of collaboration, accountability, diversity, integrity, respect and customer-focus. The DPSS Goals of Operational Excellence, Customer Service Partnerships and Workforce Development are fully aligned with Riverside County’s 2020 Goals of Healthy Communities, Modernization, Fiscal Strength and Public Safety. Our proudest work, highlighted here, reflects our strong collective commitment to Riverside County’s 2030 Vision of One County Strong, the Best Place to Live, Work, and Play, and Thriving Riverside County, California.

Jennifer Claar Managing Director

T O P G O A L S

As part of our Annual Action Plan for FY 19-20, we accomplished the following activities:

OPERATIONAL EXCELLENCE • Compliance with Client Service Standards • Performance Dashboard • Facilities Consolidation Plan • CQI Roadmap and Implementation • Funding Plan Sustainability Plan for General Relief

EMPLOYEE ENGAGEMENT • Hiring and training of over 700 new sta ff • 90% Compliance with County Mandated Trainings • 80% Annual Evaluation • Communication & Transparency • Sta ff Engagement Strategies and Support(Coaching and Training) • High Job Satisfaction Rate (3.7 out of 5)

CUSTOMER SERVICE PARTNERSHIPS • More than 500 Flexible Service Contracts to Provide Customer Services • 100 Inter-Department Collaborative Agreements (RUHS, HHPWS, First 5, County Counsel, RCIT others)

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RIVERSIDE COUNTY DEPARTMENT OF PUBLIC SOCIAL SERVICES