DPSS Executive Progress Report TO COMPRESS

M E A S U R I N G T O P P E R F O R M A N C E

An executive dashboard was created as part of our TOP quality initiatives to provide near real- time information to support organizational performance. This strategic approach provides accurate information to ensure timely and quality decision making. Dashboards enable leadership the agility they need to implement continuous quality improvements. Managerial excellence is vital to supporting the most vulnerable populations in our communities.

DPSS Executive Dashboard

RIVERSIDE COUNTY DPSS DASHBOARD FY 19/20 Goal 19/20

Staff

Budget

91% Actual 4.078

92% Actual $1.1B Customers 24% 759,047

CHILDREN’S SERVICES

Benefits

Child Visits

90% 96% 90% 78% 90% 39% 9% 15% 8% 12% 90% 82% 90% 96% 90% 81%

Goal

19/20 Goal 19/20

Timely Investigations

12% $1.5B

CWS Family Permanency (By 12 Months) SSD-Welfare Program Participation

40% 30%

Timely Disposition (40 Days) Re-Abuse (within 12-Months) Foster Care Re-Entry

44% 38%

Goal 19/20

ADULT SERVICES

IHSS Provider Growth Rate

Client Satisfaction Survey

APS Client Visits

10% 7%

90% 92%

Timely Investigations

CalWORKs WPR 50% 49% Welfare Benefits Approval 45% 38% IHSS Benefits Approval 50% 48%

Timely Disposition (45 Days) Re-Abuse (within 6-Months)

Call Center Answer Rate 90% 89%

10%

15%

Self-Service Utilization N/A 37%

Maltreatment in IHSS

18% 21%

Health&Independence Increased Access to Basic Benefits & Services

Safety Timely & Comprehensive Assessment

Customer Service Improved Services to Clients

OPERATIONAL EXCELLENCE

STAFF PRODUCTIVITY

WORKFORCE DEVELOPMENT

17%

9%

Backlog

Vacancy

14% Probationary

4%

Overtime

Formal Coaching Evaluation Promotion Employee Engagement

10%

111 Hiring Days 82% Telework

Training

Absences

3.8

92%

13%

17%

72%

87%

Retention

4

2020 EXECUTIVE PROGRESS REPORT